Mapfre provides auto insurance in 19 states across the country. Although only nine states appear on the dropdown box when requesting a quote, customers can request service from the other states via phone.

The company offers standard industry coverages such as liability, medical payments, collision, comprehensive, and uninsured motorist. It also provides substitute transportation coverage in case a car is totaled and you need to rent a car and towing and labor, for when your auto is disabled.

Additional coverage that can be purchased as part of Mapfre’s endorsements include driver-specific alternatives, particularly for young or inexperienced drivers, such as:
-Disappearing deductible - where safe driving can reduce deductibles over time.
-Accident forgiveness - to prevent premiums from increasing in case of an accident.
-Auto Glass repair program - streamlined process when the damage is only to glass.
-Car EZ - a program where Mapfre has partnered with local repair shops to provide fast and convenient service.
-DriveAdvisor - to help inexperienced drivers become safer and better drivers.
-ePICS - provides the ability to skip having to drive to an appraisal facility and instead submit evidence through pictures.
-TeenSMART - provides an interactive computer-based driving exercise to help reduce the risk of a car crash.

Under its Commerce Insurance Company name, Mapfre has an NAIC Complaint Ratio of 0.62, substantially lower than the median complaint ratio.

Its A+ rating on BBB, 4.1 rating on TrustPilot, and only 31 complaints on NAIC speak to Mapfre’s overall customer satisfaction. However, J.D. Power’s 2020 U.S. Auto Claims Satisfaction Study has Mapfre second-to-last, well below the industry average.

Although smaller than the major national companies, Mapfre is still in the top 25 in the country and it’s also the largest auto insurer in Massachusetts.

Insurance policies are underwritten by the Commerce Insurance Company and Citation Insurance Company, which operate under Mapfre’s brand name. As a large, multi-national corporation, Mapfre has strong financial stability, as evidenced in its A (Excellent) rating from AM Best.

Mapfre offers a generous amount of discounts, including industry standards such as homeowners, bundling, paid-in-full, good student, student away from home, smart driver, and multi-car.

It has discounts for AAA members, loyalty discounts, and low-mileage discounts.

Additional coverage options such as DriveAdvisor can lead to discounts for safe driving behavior that can be monitored by Mapfre.