Rating: 9 / 10 (Excellent)
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Founded in 1912 and headquartered in Boston, Massachusetts, Liberty Mutual Insurance is the fourth largest property and casualty insurer in the nation. The company has since expanded their operations worldwide, with branches throughout Europe, Asia, and South America. Their line of products in U.S. markets includes passenger auto, life, annuity, and homeowners insurance, among others.

How is Liberty Mutual rated?

Breakdown

9/10
Coverage & Benefits
8/10
Pricing and Discounts
10/10
Financial Strength
10/10
Customer Experience

Overall Rating: 9 / 10 (Excellent)

With outstanding financial stability and over 100 years of experience in the industry, Liberty Mutual has secured its position as a global force in the auto insurance market. The company provides policyholders with an unrivaled selection of discounts and excellent benefits, making up for their higher-end premiums. Although their coverages are not as inclusive as those offered by other leading insurers, their quickly expedited claims processing gives them a leg up on the competition.

Liberty Mutual Coverage

Basic Coverage

  • Bodily Injury Liability
  • Property Damage Liability
  • Collision
  • Comprehensive
  • Medical Payments

Additional Coverage

  • Rental Reimbursement

Coverage & Benefits - 9 / 10

Liberty Mutual has some of the most thorough plans in the auto insurance market, offering standard and comprehensive coverages, along with additional benefits such as new and better car replacement options, accident forgiveness, guaranteed repair, and even teacher's insurance. They do however, fail to provide certain basic protections like uninsured and underinsured motorist coverages, or towing and labor costs.

Customer Experience

National Association of Insurance Commissioners

NAICS Complaint Ratio 2016
4.55
NAICS Total Complaints 2016
222
*The NAICS Car Insurance complaint ratio (in this case 4.55) is a ratio of the number of complaints a company received to the its total premiums written in a calendar year. The median complaint ratio across all Car Insurance companies is 1. A score below 1 means the company received fewer than average complaints. A score above 1 means the company received a higher number of complaints than average.

Customer Ratings

BBB Rating
A-
Number of BBB Positive Reviews
14
Number of BBB Neutral Reviews
3
Number of BBB Negative Reviews
220
Date Collected
2017-10-10

Customer Experience - 10 / 10

Liberty Mutual holds an A- Better Business Burau rating with 3.32 out of 5 stars based on 238 customer reviews. Nevertheless, the National Association of Insurance Commissioners reports that the company has by far exceeded the national median complaint ratio for private passenger insurance for 2016, based on 222 total complaints. Despite some unfavorable reviews, the company continues to have the support of loyal customers who find their claims processing superior to their competitors.

Financial Strength

Key Details

Underwriter
Liberty Mutual Insurance Company
Premiums Written 2016
$10,756,228,434
Marketshare 2016
5.02%
AM Best Financial Rating
a
Moody's Financial Rating
A2
Standard & Poor's Financial Rating
A

Financial Strength - 10 / 10

Liberty Mutual Insurance boasts A ratings from all three major U.S. credit rating agencies, as well as A.M. Best. Their stable long and short-term issuer credit scores attest to the company's ability to pay their policyholder's claims. Not surprisingly, this solvency has allowed them to take over 5.02 percent of the market, becoming the sixth largest insurer for passenger autos, according to the NAIC's 2016 property and casualty insurance industry report.
*The above information reflects the financial strength of the underwriter of the Liberty Mutual car insurance policies: Liberty Mutual Insurance Company.

Pricing & Discounts

Per Mile Pricing Available?

Discounts

  • Multiple Vehicle
  • Safe Driver
  • Vehicle Safety
  • Student
  • Senior
  • Bundled Policy

Additional Discounts

  • Hybrid / Electric Vehicle
  • Newly Married
  • Full/Automatic Payment

Pricing and Discounts - 8 / 10

Liberty Mutual offers the most common auto insurance discounts, such as multiple vehicle, safe driver, vehicle safety, student, and bundled policy discounts, as well as additional savings opportunities for new graduates, retirees, teen drivers, and returning clients. This broad range of discounts partly compensates for their higher-than-average rates, which can range between $130 and $370. However, Liberty Mutual does set itself apart from other big players in the industry by offering a pay-by-the-mile car insurance option, which bases premiums on clients' base and per-mile rates.

Contact & Additional Information

Homepage URL
Company Phone
(800) 344-0197
Headquarters Address
175 Berkley St Unit J091, Boston, MA, 02116
Year Founded
1912

Our Partner
9.0 / 10
  • 12 month rate guarantee
  • New/ better car replacement coverage
  • Specialty vehicles (motorcycle, classic car, off-road, recreational vehicle)
  • Good financial ratings
  • Good list of available discounts
  • 24/7 reporting

Latest Liberty Mutual Reviews

S
Suzanne E
Washington, District of Columbia

1/3/2018
Liberty Mutual was Not there for me, as your commercials tout. Hopefully this company has changed since 2014. My isNsurance with Liberty Mutual was cancelled, when I was in the middle of a Mastsr's program at Georgetown University (which I finished successfully). What was there reason why? Apparently there was a $17 dollar or less change in my yearly premium, and I had an automatic payment set up monthly to the original price of my insurance plan. I was too busy to take note of the surpiseIng "change" in my premium, resting on the knowledge that my automatic payments were being made. Alas, my policy was cancelled, without a single phone call from your company to inquire about the... Read More