Toshiba Business Phone System Review

Toshiba Corporation, founded in 1875, is a Japanese technology conglomerate. This company’s telecommunications arm offers cloud-based business phone systems. Along with application integration, Toshiba’s phone systems aim to synchronize all forms of digital communication. In terms of post-purchase support, this company offers a three year warranty, as well as a number of assistance options.

Rating: 7.8 / 10 (Very good)
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How is Toshiba rated?

Breakdown

8/10
Features
7/10
Support
9/10
Integrations
8/10
Systems
7/10
Plans

Overall Rating: 7.8 / 10 (Very good)

Toshiba is an industry leader in providing businesses of all sizes with innovative phone systems that can be combined for customized service. Both their cloud and on-site systems provide similar feature-rich functionality. The company is committed, as well, to integration with a variety of platforms. However, their customer service depends on your local retailer, though they do offer email or phone communication.

Company Profile

Full Name
Toshiba Business Phone System
Year Founded
1989
BBB Rating
A+
Company Website
Headquarters
9740 Irvine Blvd, Irvine, CA, 92618
Mailing Address
9740 Irvine Blvd, Irvine, CA, 92618

Toshiba Offerings

Phone Systems
VoIP
PBX Hosting
On-premise
Cloud

Systems - 8 / 10

Toshiba variety of phone systems options are relatively flexible when compared to other providers. Services are offered via VoIP, cloud, or on-premise systems with or without proprietary business telephones. Their hybrid cloud technology allows comprehensive communications compatibility among the different Toshiba plans, so customers can network a mix of robust communication solutions.

Toshiba Features

Administrative Controls
Call Logs
Call Recording
Live Receptionist
No

Calling Features

  • Voicemail to Text
  • Voicemail to Email
  • Web Conferencing
  • Video Conferencing
  • Conference Calls
  • Mobile Softphone
  • Computer Telephony Integration
  • Auto Attendant
  • Interactive Voice Response

Features - 8 / 10

Toshiba is an industry leader when it comes to offering innovative solutions for business phone systems. Some of these their focus on unified communications, salesforce integration, and a wide range of mobility solutions. Toshiba not only offers voicemail to text and email, as well as web and video conferencing, they also have smart multimedia collaboration for business meetings and have designed two mobile apps for business.

Toshiba Plans

Plans - 7 / 10

Toshiba offers a variety of different solutions for your business phone needs, however, the company does not advertise prices and you must call for a customized quote. Advanced features include mobile options and the ability to grow with your business. Several plans are available, each of which can handle a specific quantity of telephones, the largest of which can manage a maximum of 1,000 lines. Toshiba’s business phone systems share the same telephony devices, call processing, calling features, applications, look and feel for users—and they network together very well.

Toshiba Integrations

Integrations

  • Microsoft Outlook
  • Skype for Business
  • Salesforce
  • ServiceNow
  • Zendesk

Integrations - 9 / 10

Toshiba is committed to providing functionality and integration with a variety of platforms your office may already be using, including Microsoft Outlook, Skype for Business, Salesforce, ServiceNow, and Zendesk. They're also compatible with standard mobile operating systems and devices.

Toshiba Support

Free Trial?
Yes

Support - 7 / 10

Toshiba offers direct customer support with one of their representatives via email or phone, but the availability of 24/7 service depends on your local reseller. Their plans do feature a two-year warranty, but 24/7 online chat is unfortunately unavailable at this time.
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