RingCentral Business Phone System Review
ConsumersAdvocate.org Rating: 8.8 / 10 (Excellent)
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RingCentral is a business phone system provider focused on cloud-based solutions. Formed in 1999, this company currently operates in seven countries. RingCentral enables integration between computers and phones. The company offers three plans based on the expected number of users. RingCentral provides 24/7 customer service for most accounts.
How is RingCentral rated?
Overall Rating: 8.8 / 10 (Excellent)
RingCentral particularly excels in the area of integration. The company's VoIP plans can work with just about any business application you are using right now. This allows for better communication between employees and increased productivity. Features are more or less standard, but the price point is on the low side. Importantly, RingCentral has a great reputation for customer service and can be reached by phone or chat 24/7.
|Uptime Percentage Guarantee|
Systems - 9 / 10
RingCentral offers entirely cloud-based VoIP service plans, removing the need for PBX hardware in the office which can be expensive and take up space. The company's system uses the cloud to interconnect desk phones, personal smart phones and tablets, and computers allowing employees the utility of connecting with each other and accessing their work applications wherever they are. RingCentral offers a 99.999% financially-backed SLA, but differing from other companies this only to applies to US and Canada customers with more than 50 users and an annual contract.
- Voicemail to Text
- Voicemail to Email
- Video Conferencing
- Mobile Softphone
- Online Faxing
- Business Texting
- Auto Attendant
- Interactive Voice Response
Features - 8 / 10
RingCentral offers a solid list of options, but somewhat less than others at the similar price point. Some crucial features like caller ID name and call recording are only available with the higher level plans. Some features included in RingCentral's standard plan include answering rules, call forwarding, call transfer, call park, intercom, paging, and mobile apps for iPhone, iPad, and Android. All plans also include unlimited conference calling, video meeting and SMS. The two higher level plan include HD voice and single sign on. Voicemail to text is only available with RingCentral's Enterprise plan.
Plans - 9 / 10
All RingCentral plans offer unlimited calling. In comparison to similar offers by other providers, RingCentral's pricing is on the affordable side. The Standard plan offers all call management and administration features, plus US-based support for $24.99 per user per month. The company's Premium plan of $34.99 per user per month, and the Enterprise plan is $44.99. In addition to some additional features, the higher level plans give increasing toll-free minutes and video meeting attendees.
- Google Apps
- Microsoft Office
- Microsoft Outlook
- Skype for Business
- Oracle Sales Cloud
- Sugar CRM
Integrations - 10 / 10
RingCentral's integration features are second to none in the business phone system marketplace, allowing for significant connectivity and increased productivity. RingCentral VoIP systems can work with Box, Desk.com, Dropbox, all Google and Microsoft platforms, Okta, Oracle Sales Cloud, Salesforce, ServiceNow, and Zendesk.
|US Based Support|
|Phone Support Hours|
|Chat Support Hours|
Support - 8.5 / 10
RingCentral offers above average support services when compared to other providers. The company is consistently well reviewed by customers. Phone support is available 24/7. RingCentral prefers customers open a case online and only use phone services if they are experiencing a critical issue. Chat is available 24/7 as well. Rounding out the company's support offerings are a robust FAQ and RingCentral online community of customers.
Contact & Additional Information
20 Davis Drive, Belmont, CA, 94002
20 Davis Drive, Belmont, CA, 94002
|Trust Pilot Rating|
1.9 out of 10
|Number of BBB Positive Reviews|
|Number of BBB Neutral Reviews|
|Number of BBB Negative Reviews|
8.8 / 10
- Rich Mobile features for Smart Devices
- 30-day Free Trial
- Rent phones from company
- Huge variety of call features
- Toll-free minutes per month
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