RingCentral Business Phone System Review


Rating: 9.1 / 10 (Excellent)
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RingCentral is a business phone system provider focused on cloud-based solutions. Formed in 1999, the company currently operates in seven countries. RingCentral enables integration between computers and phones. The company offers three plans based on the expected number of users. All RingCentral customers can submit a support case online 24/7, and live phone support for 2+ user plans is available 24/7. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows.

How is RingCentral rated?

Breakdown

9/10
Features
9/10
Support
10/10
Integrations
9/10
Systems
9/10
Plans

Overall Rating: 9.1 / 10 (Excellent)

RingCentral particularly excels in the area of integration. The company's VoIP plans can work with just about any business application. This allows for better communication between employees and increased productivity. Features are more or less standard, but the price point is on the low side. Importantly, RingCentral has a great reputation for customer service and can be reached by phone or chat 24/7. The company works with over 350,000 organizations worldwide to provide them with innovative and secure ways to connect employees and boost workforce productivity. RingCentral Office also rates highly with due to several key reasons. The platform simplifies communication, facilities mobile use, seamlessly integrates with a given organization's workflow, prioritizes security, and guarantees quality of service.

RingCentral Offerings

Phone Systems
VoIP
PBX Hosting
Cloud
Uptime Percentage Guarantee
99.999%

Systems - 9 / 10

RingCentral's unified cloud communications solution brings together every mode of office communication into one easy-to-use platform for one monthly cost. RingCentral Office offers entirely cloud-based VoIP service plans, removing the need for PBX hardware, which can be expensive and take up space. The company's system uses the cloud to interconnect desk phones, personal smart phones and tablets, and computers allowing employees the utility of connecting with each other and accessing their work applications wherever they are. When it comes to security, RingCentral’s enterprise-grade platform is architected to protect data and communications. Data is encrypted between all endpoints, regardless of the device being used. Its redundant network and infrastructure is protected with multiple layers of physical and logical security, and its data centers are audited regularly to ensure compliance with SSAE 16, PCI-DSS level 3, and ISO 27001 standards. RingCentral also carries out analytics-based, automated fraud detection and mitigation.

RingCentral Features

Phone Setup
Toll-free Numbers
Vanity Numbers
International Numbers
Administrative Controls
Call Logs
Call Recording
Live Receptionist
No

Calling Features

  • Voicemail to Text
  • Voicemail to Email
  • Video Conferencing
  • Mobile Softphone
  • Online Faxing
  • Business Texting
  • Auto Attendant
  • Interactive Voice Response

Features - 9 / 10

RingCentral offers a solid list of options, but somewhat less than others at the similar price point. Some crucial features like caller ID name and call recording are only available with the higher level plans. Some features included in RingCentral's standard plan include answering rules, call forwarding, call transfer, call park, intercom, and paging. All plans also include unlimited conference calling, video meeting and SMS. The two higher level plan include HD voice and single sign on. Voicemail to text is only available with RingCentral's Enterprise plan. Where the company particularly excels in in the area of mobility. RingCentral offers mobile apps that allow users to securely access their communications from anywhere, on any device. Teams can connect with each other, customers, or partners via phone or team messaging, or even join a meeting with just one click on their mobile device or desktop.

RingCentral Plans

Plan Standard Premium Enterprise
Minutes Unlimited Unlimited Unlimited
Lines
Price $19.99
Per Line/Month
$34.99
Per Line/Month
$44.99
Per Line/Month

Plans - 9 / 10

All RingCentral plans offer unlimited calling. In comparison to similar offers by other providers, RingCentral's pricing is on the affordable side. The Standard plan offers all call management and administration features, plus US-based support for $19.99 per user per month. The company's Premium plan of $34.99 per user per month, and the Enterprise plan is $44.99. In addition to some additional features, the higher level plans give increasing toll-free minutes and video meeting attendees.

RingCentral Integrations

Integrations

  • Box
  • Desktop.com
  • Dropbox
  • Google Apps
  • Microsoft Office
  • Microsoft Outlook
  • Skype for Business
  • Oracle Sales Cloud
  • Salesforce
  • ServiceNow
  • Zendesk
  • Sugar CRM

Integrations - 10 / 10

RingCentral's integration features are second to none in the business phone system marketplace, allowing for significant connectivity and increased productivity, unifying applications and communications into one seamless experience for users. For example, cloud-based phone dialing, audio conferencing, messaging, and other features can be added to Microsoft Office 365, Google Cloud and other services, enabling users to connect using multiple means of communication without even leaving their business apps. What's more, RingCentral Office optimizes your business communications with enterprise-class voice, fax, text, call handling, mobile apps, and BYOD capability. Your phone system seamlessly integrates with Salesforce®, Oracle®, Zendesk, Desk, Box, Dropbox™, Google, and Microsoft®.

RingCentral Support

Free Trial?
Yes
US Based Support
Yes
Phone Support Hours
24 hours
Chat Support Hours
24 hours
BBB Rating
A+
Trust Pilot Rating
1.9 out of 10

Support - 8.5 / 10

RingCentral offers above average support services when compared to other providers. The company is consistently well reviewed by customers. Phone support is available 24/7. RingCentral prefers customers open a case online and only use phone services if they are experiencing a critical issue. Chat is available 24/7 as well. Rounding out the company's support offerings are a robust FAQ and RingCentral online community of customers. RingCentral is also recognized as a Leader in the 2015 and 2016 Gartner Magic Quadrant for Unified Communications as a Service Worldwide. RingCentral offers a 99.999% financially-backed SLA, but differing from other companies this only to applies to US and Canada customers with more than 50 users and an annual contract.

Contact & Additional Information

Homepage URL
Headquarters Address
20 Davis Drive, Belmont, CA, 94002
Mailing Address
20 Davis Drive, Belmont, CA, 94002
Date Collected
2017-08-17

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9.1 / 10

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