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Intermedia Business Phone System Review


ConsumersAdvocate.org Rating: 2.5 / 5 (Average)
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Founded in 1995, Intermedia is a business phone system provider that specializes in cloud-based PBX, offering a cloud-based business phone system that boasts enterprise-grade calling features. The system improves reliability, enables mobile users, and can cut phone bills by over 50%. Intermedia’s Cloud PBX was awarded Editor’s Choice by PCMag.com for its rich, enterprise-grade calling features, powerful web-based control panel, and call quality and service. Intermedia is also one of the only cloud service companies to receive J.D. Power Certificate for Excellence in Assisted Technical Support.
 
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How is Intermedia rated?

Breakdown

2.5/5
Technology
2.5/5
Features
2.5/5
Integrations
2.5/5
Support
2.5/5
Pricing

Overall Rating: 2.5 / 5 (Average)

Intermedia offers an impressive array of features and additional hosted and cloud services. The company is able to offer much more than just a standard VoIP business phone system. However, plans are slightly more expensive than competitors, and the additional functionality only drives the price up from there. This could be worth it, though, if your business could benefit from excellent integration and an exhaustive set of features.

Intermedia Offerings

Phone Systems
VoIP
PBX Hosting
On-premise
Cloud
Uptime Percentage Guarantee
99.999%

Technology - 2.5 / 5

Intermedia primarily offers cloud-based VoIP services for small to medium sized businesses. The company also offers SIP trunking services that integrate with existing phone systems, and that can save customers up to 50%. Where the company really stands out from the pack is with its additional cloud and hosting services, and its uptime guarantee. Since Intermedia is not just a VoIP provider, they offer a variety of other hosting services including email and data archiving, web faxing, backup service security, etc. However, these services are provided at an additional price. Intermedia also offers a 99.999% SLA (Service Level Agreement). If the service drops below this, the customer is compensated.

Intermedia Features

Phone Setup
Toll-free Numbers
Vanity Numbers
Administrative Controls
Call Logs
Call Recording
Live Receptionist
No

Calling Features

  • Voicemail to Email
  • Conference Calls
  • Mobile Softphone
  • Online Faxing
  • Computer Telephony Integration
  • Auto Attendant

Features - 2.5 / 5

Intermedia's hosted PBX plan comes with all the industry standard features including voicemail to email/text, caller ID, call forwarding, music on hold, call recording, eFax, call reports, auto attendant, all page, custom messages, custom hold music, conference calling, find me/follow me, etc. Though standard features are offered at no cost, a couple of features that are usually required are add-ons with Intermedia. A dedicated fax line is $14.99/month and comes with 300 minutes. Additionally, softphone functionality will cost $12.99 per user per month. Intermedia also offers a large array of cloud and hosted features. Consumers looking for additional functionality might consider their "Office in the Clouds," which bundles the standalone hosted PBX with 30 other business applications all accessible from a single control panel. Although these services come with a price tag, they offer the ability to consolidate and eliminate multiple vendors and bills.

Intermedia Plans

Plan Cloud PBX SIP Trunking - Unlimited SIP Trunking - Bundled
Minutes Unlimited Unlimited Unlimited
Lines Variable Variable Variable
Price $30.99
Per Line/Month 		$24.95
Per Month 		$16.95
Per Month

Plans - 2.5 / 5

Intermedia's standalone PBX plan is already on the pricer side compared to similar service providers, and this is before you even start adding in the multiple additional services the company offers. Additionally, there is no guarantee your existing phones are going to work, or work optimally, with Intermedia's system. The company offers 0% financing on its own compatible phones and adapters.

Intermedia Integrations

Integrations

  • Microsoft Outlook
  • Skype for Business
  • Salesforce

Integrations - 2.5 / 5

Intermedia's standalone PBX plan offers an above average ability to integrate with a given company's existing business software through its CallSpace app. In addition, the CallSpace dashboard for PC or Mac enables a user to see team availability and control their phone with their computer. Some of the programs CallSpace can communicate with include eAgent, Salesforce, Microsoft Outlook, Skype for Business, and other CRM systems.

Intermedia Support

Free Trial?
Yes
US Based Support
Yes
Phone Support Hours
24 hours
Chat Support Hours
24 hours
BBB Rating
A+
Trust Pilot Rating
8.7 out of 10

Support - 2.5 / 5

Intermedia gets a solid rating for customer support. The company offers phone support 24/7 in English and has a 8.7 ranking on Trustpilot. Also, Intermedia has been recognized by J.D. Power and the Technology Services Industry Association (TSIA) for customer service.

Contact & Additional Information

Homepage URL
https://www.intermedia.net/products/hosted-pbx
Headquarters Address
815 E Middlefield Rd, Mountain View, CA, 94043
Mailing Address
815 E Middlefield Rd, Mountain View, CA, 94043
Date Collected
2017-08-17

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Customer Comments & Reviews

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patricknoel1969
3/8/2021
Hard to set up, very confusing. Foreign tech support who just read from a monitor. After two weeks still caN'T ACCESS VOICEMAUL. GOOD LUCK TRYING TO UNDERSTAND THEI WEB SITE OR PHONE APP.

Al M
10/22/2020
They are a ripoff, change my mind. Bought through Costco. They miss represented the service, sent back equipment for full refund, now they say they don't have the equipment, will not refund my 350, don't trust them!!!!

tjewang
7/30/2020
I got Intermedia thru Costco since August 2019. Its features are very confusing to use. I have a small one-doctor medical practice, but they were unable to get it set up properly despite hours of time I spent with tech support. Most tech support is outsourced to foreign countries, although the representatives tried very hard, they may fix one thing but mess up another. very frustrating, Do NOT recommend.

Z
zembabatour
11/18/2016
Quite frankly i felt like they were hustling me. They also hide prices, i try to speak to Mg twice, not available . As soon as they solve my little issue, I will change this rating to 4

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