Intermedia Business Phone System Review

Intermedia is a business phone system provider that specializes in cloud-based PBX. This company was originally founded in 1995 and was acquired by Madison Dearborn Partners in 2017. Intermedia offers a scalable, cloud-based platform that can be tailored to a wide variety of user needs. The company also features 24/7 customer support and a 99.999% financially-backed service level agreement.

Rating: 8.8 / 10 (Excellent)
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How is Intermedia rated?

Breakdown

9/10
Features
9/10
Support
10/10
Integrations
10/10
Systems
7/10
Plans

Overall Rating: 8.8 / 10 (Excellent)

Intermedia offers an impressive array of features and additional hosted and cloud services. The company is able to offer much more than just a standard VoIP business phone system. However, plans are slightly more expensive than competitors, and the additional functionality only drives the price up from there. This could be worth it, though, if your business could benefit from excellent integration and an exhaustive set of features.

Company Profile

Full Name
Intermedia Business Phone System
Year Founded
1995
BBB Rating
A+
Company Website
Headquarters
815 E Middlefield Rd, Mountain View, CA, 94043
Mailing Address
815 E Middlefield Rd, Mountain View, CA, 94043

Intermedia Offerings

Phone Systems
VoIP
PBX Hosting
On-premise
Cloud
Uptime Percentage Guarantee
99.999%

Systems - 9.5 / 10

Intermedia primarily offers cloud-based VoIP services for small to medium sized businesses. The company also offers SIP trunking services that integrate with existing phone systems, and that can save customers up to 50%. Where the company really stands out from the pack is with its additional cloud and hosting services, and its uptime guarantee. Since Intermedia is not just a VoIP provider, they offer a variety of other hosting services including email and data archiving, web faxing, backup service security, etc. However, these services are provided at an additional price. Intermedia also offers a 99.999% SLA (Service Level Agreement). If the service drops below this, the customer is compensated.

Intermedia Features

Phone Setup
Toll-free Numbers
Vanity Numbers
Administrative Controls
Call Logs
Call Recording
Live Receptionist
No

Calling Features

  • Voicemail to Email
  • Conference Calls
  • Mobile Softphone
  • Online Faxing
  • Computer Telephony Integration
  • Auto Attendant

Features - 9 / 10

Intermedia's hosted PBX plan comes with all the industry standard features including voicemail to email/text, caller ID, call forwarding, music on hold, call recording, eFax, call reports, auto attendant, all page, custom messages, custom hold music, conference calling, find me/follow me, etc. Though standard features are offered at no cost, a couple of features that are usually required are add-ons with Intermedia. A dedicated fax line is $14.99/month and comes with 300 minutes. Additionally, softphone functionality will cost $12.99 per user per month. Intermedia also offers a large array of cloud and hosted features. Consumers looking for additional functionality might consider their "Office in the Clouds," which bundles the standalone hosted PBX with 30 other business applications all accessible from a single control panel. Although these services come with a price tag, they offer the ability to consolidate and eliminate multiple vendors and bills.

Intermedia Plans

Plan Cloud PBX SIP Trunking - Unlimited SIP Trunking - Bundled
Minutes Unlimited Unlimited Unlimited
Lines Variable Variable Variable
Price $30.99
Per Line/Month
$24.95
Per Month
$16.95
Per Month

Plans - 7 / 10

Intermedia's standalone PBX plan is already on the pricer side compared to similar service providers, and this is before you even start adding in the multiple additional services the company offers. Additionally, there is no guarantee your existing phones are going to work, or work optimally, with Intermedia's system. The company offers 0% financing on its own compatible phones and adapters.

Intermedia Integrations

Integrations

  • Microsoft Outlook
  • Skype for Business
  • Salesforce

Integrations - 9.5 / 10

Intermedia's standalone PBX plan offers an above average ability to integrate with a given company's existing business software through its CallSpace app. In addition, the CallSpace dashboard for PC or Mac enables a user to see team availability and control their phone with their computer. Some of the programs CallSpace can communicate with include eAgent, Salesforce, Microsoft Outlook, Skype for Business, and other CRM systems.

Intermedia Support

Free Trial?
Yes
US Based Support
Yes
Phone Support Hours
24 hours
Chat Support Hours
24 hours

Support - 8.5 / 10

Intermedia gets a solid rating for customer support. The company offers phone support 24/7 in English and has a 8.7 ranking on Trustpilot. Also, Intermedia has been recognized by J.D. Power and the Technology Services Industry Association (TSIA) for customer service.
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Latest Reviews

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Z
[email protected]
Honolulu, Hawaii
11/19/2016
Quite frankly i felt like they were hustling me. They also hide prices, i try to speak to Mg twice, not available . As soon as they solve my little issue, I will change this rating to 4