Avaya Business Phone System Review

Avaya is a California-based telecommunication company that focuses on the networking requirements of small to mid-size businesses. This company offers range of digital phone products, which aim to integrate calling, messaging, and faxing into one service. Avaya provides a one year warranty upon activation and purchase, as well as a variety of customer service options.

Rating: 8.5 / 10 (Excellent)
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How is Avaya rated?

Breakdown

10/10
Features
10/10
Support
9/10
Integrations
7/10
Systems
8/10
Plans

Overall Rating: 8.5 / 10 (Excellent)

Avaya offers systems, capabilities, and a level of sophistication that is unrivaled when compared to most of our other business phone providers. With over 700 available features and great customer service it's an easy choice. However, it's a choice best made for medium and large growing businesses that can afford it. Avaya really shines as a company that can take an existing infrastructure, and develop a personalized and custom business phone solution around it.

Company Profile

Full Name
Avaya Business Phone System
Year Founded
2000
BBB Rating
A+
Company Website
Headquarters
4655 Great America Parkway, Santa Clara, CA, 95054
Mailing Address
4655 Great America Parkway, Santa Clara, CA, 95054

Avaya Offerings

Phone Systems
VoIP
PBX Hosting
On-premise
Cloud

Systems - 7 / 10

Avaya offers cloud-based and on premises VoIP phone systems. The company also offers a large amount of other business solutions that address messaging, mobility, unified communication, and more. Avaya's systems are customizable on a business by business basis and can accommodate 5 to 3,000 users at over 150 locations. Because of their complexity and configuration, Avaya plans are more suited to large, enterprise-level companies who have the staff for installation and maintenance. Avaya advertises the ability to configure your platform for 99.999% uptime, but there is no SLA guarantee that we could find.

Avaya Features

Phone Setup
Toll-free Numbers
Administrative Controls
Call Logs
Call Recording
Live Receptionist
No

Calling Features

  • Voicemail to Text
  • Voicemail to Email
  • Web Conferencing
  • Conference Calls
  • Mobile Softphone
  • Online Faxing
  • Business Texting
  • Computer Telephony Integration
  • Auto Attendant
  • Interactive Voice Response

Features - 10 / 10

Avaya outpaces most other providers when it comes to the features they are able to offer. Avaya's two main plans for business phones, Avaya IP Office and Avaya Aura, come with over 700 possible features. Some of these include auto attendant, call routing via IVR, remote worker, call recording, find me follow me, selective call blocking, internal CRM, voicemail to email/text, and audio/video/web conference.

Avaya Plans

Plan
Minutes
Lines
Price



Plans - 8 / 10

While other providers offer price points in the form of cost per user per month, Avaya does not advertise plan cost. It's two main business phone offerings, IP office and Avaya Aura, are basically general groups of features and applications that are customized to a given company's size, requirements, and existing IT and telephonic infrastructure. In order to get an idea of what this will cost prospective customers have to contact the company directly for a quote.

Avaya Integrations

Integrations

  • Google Apps
  • Microsoft Office
  • Microsoft Outlook
  • Skype for Business
  • Oracle Sales Cloud
  • Salesforce

Integrations - 8.5 / 10

Avaya offers a more or less standard integration package when compared to the general business phone landscape. The company's systems can communicate with Google Apps, MS Office, Outlook, Skype for Business, Oracle Sales Cloud, and Salesforce.

Avaya Support

Free Trial?
Yes
US Based Support
Yes

Support - 9.5 / 10

Avaya plans feature an online AI bot named Ava who assists you in searching the company's vast online knowledge database. She can also direct you to live agents via phone, chat, or even video at any time. Overall a very strong reputation for customer support.
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