AT&T Business Phone System Review

AT&T Business is the business-centric arm of the multinational telecommunications giant. Among other products, this Texas-based corporation provides cloud-based phone systems for small to mid-range businesses. AT&T offers a two year warranty with purchase, as well as customer support by way of email, phone, and text message.

Rating: 8.1 / 10 (Excellent)
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How is AT&T rated?

Breakdown

8/10
Features
10/10
Support
8/10
Integrations
8/10
Systems
8/10
Plans

Overall Rating: 8.1 / 10 (Excellent)

AT&T small business phone solution plans offer a quick, inexpensive, out of the box setup and require little maintenance and support thereafter. The three plans are light on features and integrations, but are designed to meet the needs of small business owners who want a simple, traditional phone solution for their companies. Notably, the company offers a two-year warranty and free software upgrades. For AT&T's more advanced, enterprise-level phone system solutions see the company's corporate website.

Company Profile

Full Name
AT&T Business Phone System
Year Founded
1876
BBB Rating
A+
Company Website
Headquarters
208 S. Akard St., Dallas, TX, 75202
Mailing Address
208 S. Akard St., Dallas, TX, 75202

AT&T Offerings

Phone Systems
Analog
VoIP
PBX Hosting
On-premise
Cloud

Systems - 8 / 10

AT&T provides VoIP and analog service that can be hosted in the cloud and on-premises. Their three business phone systems are designed to accommodate different business sizes in the small to medium-sized range. SynJ can accommodate 11 users, Syn248 has 24 users, and Synapse serves up to 100 users. Plans feature the company's proprietary phones, cordless headsets, and analog terminal adapters so customers can connect their analog devices (fax, existing phones) to the digital system. AT&T's Syn-themed system is somewhat basic and designed for straight ahead, traditional phone usage. It is an out of the box solution that comes complete with its own equipment, and not something that can work around an existing infrastructure. It is ideal for small businesses just starting out.

AT&T Features

Phone Setup
Toll-free Numbers
Administrative Controls
Call Logs
Call Recording
Live Receptionist
No

Calling Features

  • Voicemail to Text
  • Voicemail to Email
  • Web Conferencing
  • Video Conferencing
  • Conference Calls
  • Auto Attendant

Features - 8 / 10

AT&T's small business phone offering is a little light on the features side when compared with the long lists of facilities some of our other companies offer. You will basically be limited to a group of standard features like ring groups, contact lists, web-based administration, three party conferencing, dial by name, voicemail and auto attendant.

AT&T Plans

Plans - 7.5 / 10

As with some other companies, AT&T does not advertise plans or pricing, even for its small business phone solutions. Prices for handsets, accessories, and other hardware are not specified so they will have to be factored in as well. In order to build a quote for your particular business, you will have to contact AT&T to customize one.

AT&T Integrations

Integrations - 8 / 10

Designed with small businesses in mind, AT&T's three Syn-themed plans do not offer much in the way of integration with other business applications. The plans feature an administrative web-based dashboard where users can access some of the features of their phone system like voicemail and contact lists.

AT&T Support

Free Trial?
No
US Based Support
Yes
Phone Support Hours
Monday-Friday 9am - 6pm

Support - 10 / 10

AT&T support is available by phone 6am - 5pm PST, Monday - Friday. The company is also available over email as well. One thing that sets AT&T apart on the customer service side of things is their industry leading 2 year warranty, free software upgrades, and advanced replacements to prevent business interruptions.
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