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Checkr Background Checks Review


ConsumersAdvocate.org Rating: 3.5 / 5 (Very good)
45 Customer Comments & Reviews - see all comments
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Checkr is a San Francisco company that specializes in conducting background checks on employees and job applicants. Founded in 2014, the firm now serves the financial services, hospitality, retail, tech, healthcare, and manufacturing industries, as well as nonprofit and higher educational institutions.

How is Checkr rated?

Breakdown

4.0/5
Types of Background Checks
3.5/5
Report Quality
4.0/5
Reputation
3.5/5
Pricing
2.5/5
Customer Support

Overall Rating: 3.5 / 5 (Very good)

Members of the background check industry all deliver the same basic types of information. Price, then, becomes a major factor in the decision of which company to go with. Unfortunately, Checkr does not publish its pricing structure, which makes a head-to-head comparison with competitors impossible. The company specializes in employment screening, and in that particular area, its services are complete and satisfactory. Customers who need a background check for other, less official purposes, however, may wish to explore other options.

Checkr Screening Details

Report Quality - 3.5 / 5

Checkr's screening services are tightly tailored to the needs of employers and prospective employers. As such, its screenings focus on employment and residence history, criminal and driving records, and identity verification. Within that particular niche, Checkr's services are in line with most employers' needs.
Legal Records
Federal/State Criminal
Civil Actions
Sex Offender Registry
Global Watch List
Driving Record
Other Records
Credit Check
Education & Employment Verification
Past Addresses
Social Security # Verification

Additional Services

  • Drug Screening

Checkr Company Reputation

Reputation - 4 / 5

Checkr has an A+ rating from the BBB and a small number of negative reviews and complaints, most of which are from individuals complaining about the length of time it takes to get their background check or the difficult they have in correcting errors in their reports. It has no presence on TrustPilot. Although litigation challenging the accuracy of Checkr's reports is pending, this is not unusual in the background check industry. Until this litigation reaches an end point, it does not play a part in the evaluation of Checkr's reputation. However, Checkr's customers and prospective customers are advised to keep an eye on the news for developments in those cases.

Key Reputational Facts

Year Founded
2014
BBB Rating
A+
Number of BBB Positive Reviews
0
Number of BBB Negative Reviews
18
Verified Contact Info
No
Date Collected
2023-10-13

Certifications & Actions

Classified by FCRA as Consumer Reporting Agency
Yes
NAPBS Accredited
Yes

Consumer Litigation and Regulatory Actions

Checkr has been named as a defendant in consumer litigation involving background checks the company did for Uber. The plaintiffs allege that Checkr's search criteria don't exclude individuals who have similar or identical names. The status or outcome of this litigation is currently unclear.

Checkr Pricing

Pricing - 3.5 / 5

Checkr does not publish pricing information. It does, however, allow customers to create customized background checks that only make the inquiries the customer requires.

Company Profile

Full Name
Checkr Background Checks
Headquarters
1 Montgomery St., Ste 2000, San Francisco, CA, 94104
Mailing Address
1 Montgomery St., Ste 2000, San Francisco, CA, 94104

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45 Customer Comments & Reviews

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dllfreightinc
10/17/2020
Checkr , Please be honest with your clients . Don't be greedy and let them know that Checkr can not keep up or handle so many requests at once and the clients should look else where for help for excess requests. I work with the county courthouse and they are open , so there is no excuse for this delay. Checkr is costing or delaying American Citizens of their jobs and billions of dollars for what => Greed.


Eric E
9/15/2020
These folksare sleazy, crooked, and inaccurate. They cost me a job and I'm actively pursuing the issue.


E
Edmund J
8/20/2020
This company has been in existence for 6 years, since 2014 and is a complete chicken coop operation. Since 2015 they have faced 80+ lawsuits relating to the Fair Credit Reporting Act. My story is when the pandemic hit I attempted to pick up so gig work and Checkr provided erroneous background checks to multiple potential employers. This company has very poor customer service, if one can even call their responses to inquiries and complaints customer service. I plan on taking this company to court for lost wages, not removing erroneous information from my background checks, and violating the FCRA. I requested written responses from them multiple times over the past 6 months and am still... Read More


C
Corey
6/29/2020
This company is a total rip-off. They charged me for a New York background check even though I have never lived or worked there. When I tried to dispute it they said they would not discuss the charges or results with me. When I tried to call, the phone does not connect you with a real person, just a recorded message that then hangs up on you.


corbmarkie33
6/27/2020
I'm not sure if it's you fault or the fault of the district attorney in San Bernardino County, but either way your program is releases false background information of me and it's more than likely costing me work. Zero customer service or relations. It's worthless and only causes grief.


alexorr12345
4/17/2020
One of the worst companies i have ever worked with. They will not get back to you in a timely fashion, and seem to have a very hard time communicating in general especially when their are deadlines involved. Overall just a terrible support team.


L
Larry T
4/7/2020
CHECKR: Has to be the most incompetent background checking company. I will be trying to put this company out of business. Because they must be so stupid that even if you send them updated verifiable proof they still will report the same information after there investigation. No 1 will get a job if this sorry ass company is doing your background.


blackboy75901
3/24/2020
They seem like the screw you out of work every since they been running my background get turned down job after job three words PRE ADVERSE ACTION. I've applied for 9 jobs and got none. My background ranges from 5 to 15 years old but that doesn't matter when Checkr involved


D
Dale C
2/14/2020
Don't plan on getting a job soon if your prospective employer uses this service. They are slower than congress.


herchelkerr
10/23/2019
The worse experience, I have a TWIC card which requires a Homeland Security in depth background check including fingerprints and it took less than three weeks. I am going on four weeks waiting for checkr to complete me to drive for Uber. No support via phone for pending checks and through email support it is the same infor every background check is different. Fortunately I had other options and feel sorry for people that have no options. They are not customer friendly as long as the checks keep cashing from Uber and Lyft. Clean background and four weeks, I have complained to Uber and Lyft they have no interest in my dilemma they just wanted to pass the background checks off to somebody... Read More



Our Partner
  • Background checks on employees and job applicants
  • Extensive FCRA compliance resources
  • Identity verification, address history, criminal records, employment & residence history, driving record, credit record
  • Tens of thousands of customers
  • Delivers background check results directly to employers' HR software applications
  • Drug testing available