Promoted
- Broad range of home services and home improvement projects
- Network of experienced, licensed and insured, contractors
- 2,200 stores in the U.S., Canada, and Mexico
- Installs and services all brands and equipment models
- Flexible financing for home services
- Minimum one-year warranty on labor
Bosch Appliance Repair Review
ConsumersAdvocate.org
51 Customer Comments & Reviews - see all comments
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Although established in Germany in 1886, Bosch is now a multinational engineering and electronics company with a US base in Michigan, and 70 primary locations all over North America. The company specializes in a wide variety of engineering and electronics areas including: major home appliances, mobility (vehicle technology), power tools, and others.
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51 Customer Comments & Reviews
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We bought a BOSCH wall oven and microwave combo unit in Dec 2018. Everything worked for the first 16 months, then the microwave shorted out in May 2020 just after the one-year warranty was up. The repair bill was $330. Then the microwave died two more times within a year, and the Bosch repairman said it needed a part that would take a couple of months to get. Then at the end of May 2021, Bosch said they would replace the unit entirely for us. Good news, huh? Not really, as we are still waiting 4 and a half months later for them to send the replacement unit, and they are still telling us they don't know when it will be sent! How is that good customer service?
I have read the reviews below and it was the same with me. All one gets is a run around and no one knows anything. They are the worst service I have ever experienced. There is no one to complain to and they will hang up if you ask to speak to someone else. My appliances are still new but I am worried what will happen next.
I highly advise against purchasing ANY Bosch product. In the event you have a problem, their "Customer Service" is non-existent. It is impossible to get a human on the phone or reach anyone from the company for help. They really are the absolute worst of the worst! Save yourself the hassle and go with a reputable company who values your business and employs staff that can provide support for their products. I have been trying since June to get my Refrigerator fixed. Received a call the morning of what was suppose to be service saying the tech couldn't make it there was an emergency. Then I finally received service however, I need 3 parts of which not sure if all are needed. So I am... Read More
IT HAS BEEN 5 YEARS SINCE THE BOSCH DISH WASHER WAS PURCHASED. NOW WHEN I TRY TO USE IT NO LIGHTS GO ON. IT IS COMPLETELY DEAD. BECAUSE THEY ARE SO BUSY, I HAD TO MAKE AN APPOINTMENT 3 WEEKS IN ADVANCE FOR BOSCH REPAIR. THE SERVICE CALL COSTS $129.00 PLUS EXTRAS. REPAIR MAN NEVER CAME ON THE SCHEDULED DATE AND NEVER CONTACTED ME UNTIL TODAY( 4 WEEKS AFTER MAKING APP), SO I SCHEDULED ANOTHER DATE WITH A LOCAL COMPANY. THE APPLIANCE REPAIR SERVICE CAME TWICE TO REPAIR IT. AFTER REPLACING THE MAIN ELECTRICAL PANEL COSTING $335.28. THE DISH WASHER STILL DID NOT WORK. THE APPLIANCE REPAIR COMPANY THAN RECOMMENDED THAT I CONTRACT AN ELECTRICIAN WHICH I DID. THE... Read More
Customer service is Canada is the worst. A minimum of 1 hour wait time on phone and one agent says one thing, another says another. Very disappointing
I bought two Bosch appliances, both needed adjusting. What? Higher end appliances need adjusting from the getgo? My range oven was way off and so was my above range convection oven. They were ordered in Nov. 2020, delivered in March 2021 (ok, Covid delays acceptable) but as of yet (it's now Sept.) I am still having trouble with getting a repair done. Wait time for customer service is consistently 45 minutes. This is TERRIBLE CUSTOMER SERVICE.
Had a very very frustrating experience interacting with Bosch. I had a brand new Bosch dishwasher that didn't work at all, not even 1 time and the repair experience has been on going for almost 2 months. Still not fixed until today and they are NOT willing to provide a new replacement until the repair services determined it's non repairable. It's fair that we want to be environmentally friendly etc. (I don't even know what's the rationale for their policy, likely cost) but my brand new dishwasher is basically a refurbished dishwasher that has not worked even 1 time. They gave me no option except seeing the dishwasher being taken apart and put back together again and again, moving to... Read More
I highly advise against purchasing ANY Bosch product. In the event you have a problem, their "Customer Service" is non-existent. It is impossible to get a human on the phone or reach anyone from the company for help. They really are the absolute worst of the worst! Save yourself the hassle and go with a reputable company who values your business and employs staff that can provide support for their products.
Once again Bosch disappoints. Our microwave is still not working after repeated home visits and fiascos. My husband summerizes as follows in email sent to Bosch direct. The email did get us someone scheduled to come out (3 months later and after event recounted) It worked exactly through 3 uses, with a rather loud buzzing noise I might add. Then boom - again no microwave... The saga: "THE MW stopped functioning. We opened a repair order. They guy come out. He said we need a new circuit board. He came back out. He forgot the board. He said he'd order the board. No show. We called. They rescheduled. He came back out. He showed showed up with no board. He said he'd order the board.... Read More
I have a double wall oven from Bosch, installed in August 2018, moved into my home in September 2018. RARELY use the oven--I commute to the city and am single. Probably used it a total of 100 times to cook a pizza since then. In June of 2021 the panel light went out that shows the temperature, time, etc. I called Bosch service. No one could come out until the first week of July (three weeks later). He came and replaced the whole control panel--did not fix it. Scheduled another appointment for last week (a month later). Got to my driveway, opened the truck and said he didn't have the right parts. I now have an appointment for September. That's THREE FREAKING MONTHS WITHOUT... Read More
Top Rated
- Broad range of home services and home improvement projects
- Network of experienced, licensed and insured, contractors
- 2,200 stores in the U.S., Canada, and Mexico
- Installs and services all brands and equipment models
- Flexible financing for home services
- Minimum one-year warranty on labor