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Bosch Appliance Repair Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
51 Customer Comments & Reviews - see all comments
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Although established in Germany in 1886, Bosch is now a multinational engineering and electronics company with a US base in Michigan, and 70 primary locations all over North America. The company specializes in a wide variety of engineering and electronics areas including: major home appliances, mobility (vehicle technology), power tools, and others.

How is Bosch rated?

Breakdown

4.0/5
Appliance Repair Services
0.0/5
Customer Service
4.0/5
Additional Services
0.0/5
Warranty
0.0/5
Location and Reach

Overall Rating: 3.9 / 5 (Very good)

Bosch offers appliance repair services on most major home appliances of their own brand. They also offer various methods of providing technical support: scheduling appointments online, calling or emailing, and online self help videos, for example. They also provide benefits to those consumers who register their Bosch appliances through their "MyBosch" registration services.

Bosch Appliance Repair Services

Appliance Repair Services - 4 / 5

Bosch offers repair services for home appliances of their own brand including: refrigerators, freezers, washing machines, dishwashers, and ovens among others. Apart from scheduling technician visits, other ways Bosch offers appliance repair support include: self help videos, which include helpful tips for dealing with appliance issues yourself; online instruction manuals; and the "service assistant," a central hub with all the information and services for your Bosch home appliance.

Appliances Included

Refrigerator
Washer
Dryer
Dishwasher
Stove
Range
Oven
HVAC
Freezer
Water Heater
Furnace
Microwave
Repair Appliance Not Bought in Store
No

Brands Repaired

Bosch

Bosch Additional Services

Additional Services - 4 / 5

If you decided to register your Bosch appliance using the company's "MyBosch" function, you can receive updated information and news regarding the company's products and other benefits. Apart from their standard 24 month warranty, Bosch also offers the option of extended warranties for your major home appliances that range from 1 to 2 additional years of protection. They do not offer home improvement or home maintenance services, apart from appliance repair.

Bosch Customer Service and Reputation

Customer Service/Reputation - 4 / 5

Bosch has an F on the Better Business Bureau and a 1.1 rating on Trust Pilot. They offer customer support 24/7 by phone, email, and through their online webpage. You can also schedule appointments online.
Year Founded
1886
BBB Rating
F
Number of BBB Positive Reviews
0
Number of BBB Negative Reviews
16
Trustpilot Rating
1.1 out of 10
Date Collected
2018-07-19
Customer Service Hours
24/7
Contact Method
Phone
Email
Schedule Appointments Online
Yes
Protection Plan/Warranty
Yes

Company Profile

Full Name
Bosch Appliance Repair
Company Website
Headquarters
Robert Bosch LLC 38000 Hills Tech Drive, Farmington Hills, MI, 48331

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51 Customer Comments & Reviews

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mjayjock
4/18/2023
Our BOSCH repairman is named Frank. He covers the entire SE Pennsylvania as his responsibility. He texted me on Friday to tell me he would be at our home between 1 and 3 pm on Monday. He arrived on time and immediately figured out our problem, ordered replacement parts, and set up a return visit. He provided very specific instructions for us to prepare the unit for his return visit. Frank clearly knows his stuff and explained everything which we very much appreciate. From my perspective, Frank and BOSCH are first-rate in servicing their product.


gasparottod
9/12/2022
I contacted the Bosch Appliance repair back in July and it took two weeks for a repair person to come to my house to repair our Bosch dishwasher. The repair person said the problem was the door latch. The latch was replaced but the repair person never tested the dishwasher! That person left and as soon as I tried the dishwasher it did not work. I was charged $140 for the visit. I called Bosch repair again who told me it would take another two week but they would escalate. To their credit a second repair person was dispatched a few days later. This time this repair person said I needed two parts and he would order them. I asked this person how long it would talk to get parts... Read More


C
Caryn S
8/12/2022
Bosch Factory service repair tech in Boca Raton, FL was terrible. His name is Robert. I wish I could give 0 stars! Had to come twice to "fix" the repair. Upon finally fixing it, he did not reinstall the dishwasher correctly. Damaged the cabinets that sit next to dishwasher. I called 800 number and they contacted him to fix the problem. He called me and said "oh, I realized I messed up, just call the 800 and reschedule for another appointment". When I did that, they said they could not send him back (even though I requested he doesn't come back and they send someone else) for another month! I told the customer service rep (Jennifer) that I was going to write a review online and she informed... Read More


C
Charles S
6/2/2022
Who sends a technician on a repair call without parts to complete the repair? Provided Bosch with model number and description that narrowed three-year-old 800 series dishwasher failure to one of two components. Waited a week for the preferred provider to arrive and now must wait another week for the control board he ordered to be delivered and installed. Even have three levels of surge protection (whole house, circuit breaker panel and electrical outlet for water softener and smart water assistant on same circuit). Bosch dishwashers are overrated.


nikola.najdovski
3/3/2022
Absolute disaster, I would give 0 out of 5 stars if I could. Waited for 3 weeks for the service guy to arrive. Came and fixed it only for the dishwasher to break again in 2-3 days. Now we have to wait another 3 weeks :( Talked to him on the phone, had a terrible attitude.


markandtsimpson
2/15/2022
I have been waiting for over 2 weeks to get a warranty repair scheduled. According to the representatives I speak with, my request has been escalated to a supervisor who does not talk to customers so I just have to keep calling back.


A
Auntbouch
12/9/2021
After 3 years, the heat compressor on my $1000 Bosch dishwasher is broken and, of course, out of warranty. The company rep was absolutely unhelpful (“sorry, there is nothing we can do”). I’ve learned my lesson with Bosch and will not buy again.


halseaman755
11/22/2021
No point everything I experienced is listed below Bosh service is terrible, their idea of help is another number where they do the same.


jen.b.purviance
11/13/2021
My appliance has a safety recall on it and they are residing to find someone to fix it despite the fact that it is a covered issues and they initially said it would be covered. I have called multiple times and they keep telling me someone will get back to me in 24-48 hrs which has yet to happen!


J
john w
10/18/2021
We have been trying to get our washer fixed for four months and have now given up. Every appointment takes two or three weeks to schedule. A part has to be ordered. Another three weeks. Repair man arrives with part but needs a partner who is not scheduled. Another three weeks. Next appointment is cancelled by Bosch. They make a new appointment for three weeks later by email without checking our availability - we are away. Another delay. Same man arrives today without partner, but in any case part has been returned and must be reordered.



Top Rated
  • Broad range of home services and home improvement projects
  • Network of experienced, licensed and insured, contractors
  • 2,200 stores in the U.S., Canada, and Mexico
  • Installs and services all brands and equipment models
  • Flexible financing for home services
  • Minimum one-year warranty on labor