CubeSmart Storage Units Review


Rating: 8.2 / 10 (Excellent)
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CubeSmart is a publicly traded company that specializes in providing self-storage spaces nationwide. With hundreds of locations across the United States, CubeSmart offers storage solutions for individuals, including storage for cars, RVs, and boats as well as office space rentals for business owners.

How is CubeSmart rated?

Breakdown

9/10
Services
8/10
Pricing
8/10
Facility Features
7/10
Company Reputation

Overall Rating: 8.2 / 10 (Excellent)

CubeSmart's self-storage offerings are similar to those offered by other companies in the industry. However, their military discount, office space rentals, and frequent promotions make it a good choice for consumers seeking to store their belongings as well as small business owners looking to set up shop.

CubeSmart Services

Services - 9 / 10

CubeSmart offers a variety of storage unit types and sizes in 33 states and the District of Columbia. These units can be used to store cars, RVs, boats, and trailers. Some facilities offer climate-controlled units as well. Additionally, there is office space rental available in some locations. This last service makes CubeSmart stand out from other companies, since most don't have it.

Company Type

  • Self Storage

Coverage Area

  • AL
  • AZ
  • CA
  • CO
  • FL
  • GA
  • IL
  • IN
  • KS
  • LA
  • MD
  • MA
  • MI
  • MN
  • MS
  • MO
  • NV
  • NJ
  • NM
  • NY
  • NC
  • OH
  • PA
  • RI
  • SC
  • TN
  • TX
  • UT
  • VT
  • VA
  • WA
  • WV
  • WI
  • DC
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Types of Storage Units

  • Car/RV Storage
  • Boat Storage
  • Business Storage

Unit Location

  • Exterior
  • Interior

Unit Size

  • 5x5
  • 5x10
  • 5x15
  • 10x10
  • 10x15
  • 10x20
  • 10x25
  • 10x30
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Other Sizes

Storage lockers (4 feet tall)
The above sizes reflect the units' dimensions in feet.

Additional Services

  • Office Space
  • Packing Materials
Climate-Controlled Units

CubeSmart Pricing

Pricing - 8 / 10

Prices range broadly between urban and suburban or rural areas, as can be seen in the example prices we've pulled. Rent is paid month-by-month, and there are discounts available for active military service members. CubeSmart routinely offers promotions in some facilities; consumers should check with the specific location to see if any other discounts apply. Insurance policies are available in some states. Current customers are able to pay online.
Self Storage Metro Price
$261.90 – Long Island City, NY
Self Storage Rural Price
$66.30 – Huntsville, AL
Vehicle Storage Metro Price
$264.60 – North Bergen, NJ
Vehicle Storage Rural Price
$84 – Huntsville, AL
Rental Term
Monthly
The above prices reflect the cost of a standard 10x10 unit.
Insurance Coverage
Discounts
Military
Promotions
1 month's rent free, 15% off monthly rent

CubeSmart Facility Features

Facility Features - 8 / 10

CubeSmart has hundreds of locations across the country. Though the specific safety and accessibility features will depend on the facility, most appear to have 24/7 video recording, while many have controlled access and on-site managers. Where facilities have more than one story, an elevator is available, and many others have drive-up access to ground-level outdoor units.

Safety

  • Indoor/Outdoor Surveillance Cameras
  • 24/7 Video Surveillance
  • On-Site Manager
  • Controlled Access
  • Lighting

Accessibility

  • Elevator
  • Drive-Up Access

CubeSmart Company Reputation

Company Reputation - 7 / 10

Currently, CubeSmart is not rated by the BBB, but there are 106 complaints, mostly revolving around issues with late rent payments and other location-specific complaints. Reviews on Trustpilot are mixed, but also focus on specific storage facilities. Since each facility is bound to perform differently than the others, it is unwise to make a sweeping generalization about the reputation of the company as a whole. Consumers are advised to research each facility to see if it's the right fit for them.
Number of BBB Positive Reviews
3
Number of BBB Negative Reviews
14
Trust Pilot Rating
6.6 out of 10
Date Collected
2018-03-05

Company Profile

Full Name
CubeSmart Storage Units
Company Website
Headquarters
5 Old Lancaster Road, Malvern, PA, 19355

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Customer Comments & Reviews

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L
laura S
Dallas, Texas
6/6/2018
When I went to move items into my storage unit, I found that a nice new rug was waterlogged. Cube Smart's insurance - Great American Insurance Group was NO HELP. If Cube Smart wouldn't go into unit next to mine to see if there was damage there, I don't see how the insurance company could rule out a compromised roof. Either way, my rug was destroyed and neither Cube Smart or Great American Insurance Group gave me any satisfaction. Go to Metro Storage



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Our Partner
9.7 / 10
  • The largest online storage marketplace in the United States
  • Find and compare storage facilities, read customer reviews, and book online
  • Full-service, self-service, and mobile container storage solutions 
  • College, car, boat, RV, wine, and military storage unit options 
  • BBB-accredited with an A+ rating and a 9.1 (excellent) Trustpilot score