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SunRun Solar Energy Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
39 Customer Comments & Reviews - see all comments
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SunRun is a US-based solar electricity provider that maintains, monitors and installs solar energy systems. The company lets their clients to take control on electricity bill and lock-in a long term savings with SunRun.   

Services and Features

SunRun is servicing any types of roof such as inclined, flat, asphalt and tiles. But, the panel should be installed on the right spot to get adequate amount of sunlight and to the greatest extent as possible.

Like other solar energy companies, SunRun offers one-time payment, power purchase agreement, solar loans and leasing. However, rates and other fees may differ in terms of methods of payment.

SunRun covers system and roof warranty that is good for 10 years. Also, a performance guarantee for 10 years as well. But, warranty may have limitations and exclusions.

Sungevity stretches online resources tool to help their clients for an easy plan adjustment, solar plan application and inquiry process. Further, instant price estimation on solar panels is accessible on their web page.  

Kinds of Roofs

Inclined

✔

Asphalt

✔

Flat

✔

Tile

✔

Payment Preferences

Solar Loans

✔

PPA

✔

Purchase

✔

Solar Lease

✔

Warranties

System Warranty

10 Years

Roof Warranty

10 Years

Performance Guarantee

10 Years

Monitoring System

✔

Help, Support & Usability

Online Quotation

✔

24-hour telephone hotline

✗

Online Account

✔

Live Chat

✗

Mobile App

✔

Email

✔

FAQs

✔

Plan Details

Contract length, leasing and power purchase agreement has a 20- year contract with SunRun. In terms of system care, the company stretches a free maintenance systematically. The process of installation at SunRun takes 2-5 days with no upfront charges.

Plan Details

Upfront Fee

✗

Maintenance Cost

Free

Installation Process

2-5 days

Solar Generation Systems

✔

Solar Roofing Systems

✔

Power Purchase Agreement

20 years

Leasing Agreement

20 years

Contract Length

20 years

Privacy Policy

✔

Solar Energy at SunRun

SunRun focuses on leasing and installation services and comes with a 20- year contract and 10-year roof and system warranty. The company is a relatively newcomer in the industry but it offers a comprehensive range of services for homes.  

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39 Customer Comments & Reviews

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N
Natalie
3/22/2023
This company is so frustrating to deal with especially when trying to get an issue resolved. When I first bought my home in 2021 it was a hassle to get things transferred over to me from the person selling the home since for whatever reason they could not find the paperwork and had me sign it multiple times since they did not know. Now love forward to September 2022 I can’t see bills on one of my accounts but the other I can. I report the issue multiple times to them since it is an error with their online system. They have a tech come out in Jan 2023 to look at the system on my home to make sure that it is good and I never get anything back from them advising what the issue was. I had... Read More

B
Bernadette M
3/20/2023
Trapped in a lease we can't get out of and isn't at all what was promised to us. No outs for the consumer. Rude in the process of trying to resolve it. Stay far, far away.

Y
YB
3/11/2023
Overall experience, highly NOT recommends anyone to use SUNRUN, we hugely regret purchasing solar system with them. We got trapped by their sales, we got told we will get a 30% tax refund, the sales helped us set up a solar loan package, planned to use that 30% refund to settle part of our solar loan payment. End up we found out that is a non-refundable tax credit, as we don't have that much tax payment last year, we only got 10% tax credit back, now we have to figure out how to settle the 20% loan payment, if we are unable to that, our monthly installment will increase $80 more each month. We checked with the Sales, he said that's how he got trained by his company. Checked with... Read More

Jim A
3/8/2023
THE WORST CUSTOMER SERVICE I EVER DEALT WITH MY SYSTEM UNDER PERFORM ONLY PRODUING 40 KW A DAY MY CONTRACT IS II.OOO KW AND WILL NOT DO ANYTHING ABOUT IT

sofiamatamales
6/16/2022
I have had nothing but problems from Sunrun. The point was to reduce my electric bill but since the start we have been paying $1000-2000 at the end of the year to our electric company on top of the $190 a month. Today we are at $300+ a month to electric company, with no change to our electric use habits from the start. Now I have been dealing with a leaky roof ever since it was installed the past 3 years because the tar and gravel is not sealed to the brackets correctly. They did send someone to patch some issues but it never fully got resolved. Their roofers stated we needed a new roof. Well if that were the case then Sunrun should remove the panels for free and reinstall them so we can... Read More

S
Susan V
6/6/2022
If I could give 0 stars for customer service I would. They are breaching my contract that warrants the roof for 10 years. I have spent 4 months trying to get Sunrun to remove my solar panels so that I may replace the "leaking" roof and they want to charge me an additional $4,000 to remove and replace! My contract states on p.2 "Sunrun warrants that roof penetrations will be weather-tight for a period of ten (10) years after installation". After not less than 20 phone calls over the past 4 months and completing the "Damage Claim Form" at least 3 times, they still have not made arrangements to remove the panels!

novellred
5/9/2022
Do not do business with this company. They are pure evil! I have their system installed and have been battling customer service since July of 2019 to get my system functioning properly . It hasn't produced a watt of electricity since Jan. 2022. Customer service is the WORST! Using Sunrun for my solar power system is the worst decision I have made in my entire adult life. I can only hope that there is a special place in hell for Sunrun's management team.

J
Jeanne A
4/18/2022
they NEVER call you back when you contact them!!!! Unhappy In Ontario CA

K
Ken S
4/1/2022
My Sunrun system has been down, not producing electricity since May 2021. Every time I call customer service, they say they are still waiting on parts which were ordered almost 6 months ago. Very bad customer service. Should never have gone with Sunrun.

haggismobile
3/14/2022
I am severely displeased with Sunrun and the sales people they employ. I indicated that I was interested in getting solar while taking advantage of the Costco promotion several times throughout our communications. During the months that I considered Solar my salesperson inundated me with calls and texts to follow up and sell me solar. I was shopping around looking for the best value and most affordable solar panels, to which my sales person promised as an added bonus that he would throw in an additional $1000 gift card to "sweeten the deal" in addition to other incentives promised. Eventually after he wore me down I truly entrusted my sales person's word and that he would hold up his... Read More

Our Partner
  • Rated A+ by the BBB 
  • 17 years of experience in custom solar installations
  • You could save 20% on your electricity
  • Zero upfront payment & 10 year warranty
  • Available in AZ, CA, HI, MA, NJ, and NY
  • Sunrun Lifetime Maintenance - If anything breaks, they fix it free
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