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Pella Replacement Windows Review


ConsumersAdvocate.org Rating: 3.8 / 5 (Very good)
49 Customer Comments & Reviews - see all comments
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Pella is a manufacturer of building materials such as roomside blinds, insynctive products, doors, glass cleaner, doors and windows. The company provides awning, double-hung, casement, single-hung, specialty, sliding, bay, special shape and custom widows. Pella offers personalized window replacement solutions with local Pella professionals.

Services and Features

Pella offers design your own window solutions. The company lets clients choose from vinyl, fiberglass and wood window frame materials. Vinyl Windows includes Pella 350 Series, Pella 250 Series and Encompass by Pella. Pella 350 Series has 54%-83% energy efficiency that has triple-pane glass.   

This replacement window provider manufactures casement, double-hung, casement, awning, sliding, custom, special shape, bay, single-hung and specialty window.  Pella offers in-home consultation to check the suitable window types for your home.

Wood Windows by Pella has 3 different kinds such as Designer series, Pella 450 series and Architect series. These windows have energy efficiency of 53%-74%. Clients can choose their preferred exterior colors, grille patterns, shapes, sizes and design.

Fiberglass windows are durable that can survive sub-zero cold and extreme heat.  The company offers Pella Imprevia that has Duracast material with energy efficiency. Pella provides free quotation for the cost of replacement of your windows.

Services and Features

Eco-Friendly

Energy-Saving Performance 

Online Product Registration

Store Locator

Free Quotation

Online Brochure

Free Home Consultation

Window Types

Sliding Windows

Jalousie Windows

Awning Windows

Single-Hung Windows

Garden Windows

Picture Windows

Egress Windows

Casement Windows

Bay Windows

Hopper Windows

Window Frame Materials

Wood

Vinyl

Fiberglass

Aluminium

Energy Efficient Windows 

Thermal

Triple Pane

Double Pane

Energy Star

Plan Details 

Warranty

Limited Lifetime Warranty

Installation Fee

$99

Price

Not Stated

Replacement Windows at Pella

Pella is a good choice for clients searching for a more personalized touch for their windows. This is ideal for clients who would like to upgrade their current windows rather than just replacing it with standard window brands. Its free in-house quote services takes convenience to another level and ensures that your window replacement is handled correctly the first time, every time.


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49 Customer Comments & Reviews

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rolyo62
9/23/2021
To: Pella customer support CC: Tim Yaggi From: Barbara MacIlvain and Sean Benner Date: September 23, 2021 I purchased a Pella Lifestyle patio door for $5178.41 from Pella in Nashville TN on September 8, 2020 that was installed by Pella in November of 2020 at 3608B Saratoga Drive, Nashville, TN. I purchased the Pella door because of the strong warranty and local service available for your product. When I placed a call to Pella service in July of 2021 to correct the leaking patio door I was expecting well trained technicians and what I got was circus clowns. First visit: Two technicians show up and examine the door, place white paper towels all along the wood floor against the door... Read More


tanndow
9/17/2021
Beautiful windows with craftsmanship. However, customer service sucks. Project manager can not return a phone call. Plus they wanted to install a damaged window.


rob.sharkey
9/16/2021
Ordered auto-locks for my 250 series windows. One lock was broken during installation. 2 more locks fell off the windows the first time I opened them. I brought them through Lowe's. I strongly recommend not using Lowe's. Ordered the windows in Feb. Installation was in April. It is now Sept 16th, and installation is still not complete. Installers have been out 5X, already. Caulking is still not completed. Disgraceful customer service and quality!


M
mary h
9/15/2021
This company's products are horrible. They frequently break down, and are needlessly complicated and difficult to repair. Good luck to you if you need service. Expect at least a 6 week wait. Customer service is also horrible.


L
LaTanya M
9/13/2021
The window was installed and looked beautiful. 4 months later it started to fog some panes. After 1 yr the whole window fogged. We had to pay the install which was more than what the whole window cost. I have ordered many windows from dif. companies before and have never had a fogged window issue. This is my 3rd house. 1st time ordering Pella. Never again.


slrrickpa
9/9/2021
We ordered 2 Pella replacement sliding doors back in May 2021. Originally they planned to install in July. That was then pushed back to late August. This installation date was also cancelled. We are located in Lancaster, PA. When trying to contact them about a new date for installation they have continued to ignore our calls, saying they would get right back to us with an answer. They never call back. This has now happened the last four times we have contacted them. Hard to rate a product that they will not install. FYI: we put down a $10,000+ down payment in May.


sarahjcowley61
8/11/2021
Dreadful customer service! I reported a broken crank and rusting hardware more than 6 weeks ago and have yet to get a call for a service appointment. We replaced every window in our house January this year!!! oh yea we chose to over look a window that opens in the wrong direction -why- because we're nice people - never should have let that slip by. WHAT does it take for a phone call??? and then how long should we have to wait for the actual service call?? I'll keep you posted!


bbergfish
7/7/2021
I have had 16 expensive hurricane rate windows fail over the last 11 years. The seal breaks and the windows fog up. After the second year labor was not included. After year 10 the warranty was over. This may be the worst product purchase of my life. I am 63 years old.


Daniel M
6/23/2021
Had Pella Designer windows with blinds installed in our home. They look fantastic and have cut down on the noise tremendously. Would highly recommend them. I also replaced my entry doors and the overhead garage door with Pella


R
Robert W
6/21/2021
Lock began sticking on exterior door. Pella wants $1000 for new hardware. Huh? $1000 for a door knob?!! Is this some sort of very bad joke? Our entire house was built just 17 years ago. We have had to replace sashes in 6 windows and entirely replace 3 windows, one of those a large picture window at a cost of thousands. Wish I could go back in time and pick ANY other brand for our new construction!



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  • Energy Star Certified replacement doors & windows
  • Custom crafted, made to order & professionally installed
  • Hassle-free process from start to finish
  • In-home, no-obligation consultation
  • Replaced more than 8.5M windows in 1 million+ homes