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Trupanion Canada Pet Insurance Review


ConsumersAdvocate.org Rating: 3.7 / 5 (Very good)
113 Customer Comments & Reviews - see all comments
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Although Trupanion offers pet insurance coverage for all North America, the company was originally founded in Vancouver in 1998 as Vet Insurance Corp before opening its doors as Trupanion in the US in 2000. Trupanion continues to be one of the largest, most trusted providers in its home country of Canada. Trupanion provides coverage for over 750,000+ cats and dogs in one simple, easy to understand plan that pays 90% of actual costs with no payout limit. This includes prescribed medications, surgeries, medically-necessary hospitalizations, diagnostic tests, and other treatments.

Trupanion's policies include a wide range of coverage options making the company an excellent choice for pet insurance. You can enroll your pet from birth up to 14 years of age. They are the only company that can pay your veterinarian directly at time of checkout to eliminate the reimbursement model.  Trupanion prides itself on paying out more on the dollar than any other pet insurer on the market. To date, Trupanion has paid out nearly $2 billion in claims.

Plan details

 Type of contract

 Premium charged month to month

 Enrollment age

 Birth date -14 years

 Waiting period

 5 days for injuries. 
 30 days for illnesses.

 Injuries that occur within the first 5 days on enrollment,   and illnesses that develop within the first 30 are not   covered.

 Out of country coverage

 USA, Puerto Rico

 Claims and policy price

 No increase in premiums due to claims made

 Age limit

 14 years old

 Annual deductible

 No annual deductible, a per-condition deductible may   apply.

 Payout limit

 No payout limits

Cancellation policy

Policies can be cancelled by sending notification in writing via mail, fax or email. Policies cancelled within the first 30 days without any claim submissions will receive 100% of their money back.

How much is it going to cost you?

A variety of factors can influence your monthly premium cost:

  • Average of treating illnesses and injuries for similar pets in your area
  • Pet’s breed, age, gender
  • Geographical location
  • Deductible (higher deductible – lower premium and vice versa)
  • Optional additional coverage (Trupanion has 3 riders you can add on to your core policy)

What you pay

  1. Veterinary examination fees
  2. Deductible
  3. 10% co-insurance
  4. Federal/ State/ Provincial/ Local taxes
  5. Costs not covered by the policy

What does it cover?

Accident and Illness Coverage

  • Hospitalization
  • Surgery
  • Diagnosis
  • Prescriptions and medications

Additional Coverage Riders

Recovery and Complimentary Care Rider

  • Rehabilitative therapy
  • Acupuncture
  • Hydrotherapy
  • Chiropractic
  • Behavioral modification therapy
  • Homeopathy
  • Naturopathy

Pet Owner Assistance Rider

  • Liability coverage for third party property damage
  • Advertising and reward costs
  • Boarding fees if you become hospitalized
  • Vacation cancellation costs due to an accident
  • Cremation and burial fees caused by an accident

Breeding Rider

  • Injuries related to breeding, whelping and queening

Emergency Dental Coverage

Therapeutic diets, herbal therapy, and supplements

What’s not covered?

  • Pre-existing conditions
  • Preventive care treatments (vaccinations, flea control, de-worming)
  • Exam fees
  • Sales tax

Summary

Trupanion has comprehensive coverage, no payout limits and 24/7/365 (including holidays) customer support all make it an excellent choice for financially protecting pets and pet owners against any sudden illness or accident. Like many of the top pet insurance services, it does not cover pre-existing conditions. The company's 90% reimbursement rate and no payout limit is just about the best deal you are going to find. Trupanion is the only pet insurance company who can pay your veterinarian directly, within seconds, at time of checkout. If your veterinarian does not offer Vet Direct Pay, Trupanion processes the majority of their claims within 2 days, many within minutes. There seems little going against Trupanion in terms of the overall quality of the services they provide. If you are looking for pet insurance in Canada, Trupanion is a must-look-at option.

Terms and conditions apply, please see Trupanion.com for full coverage details.  Trupanion is a registered trademark owned by Trupanion, Inc.  Underwritten in Canada by Omega General Insurance Company. 

 


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113 Customer Comments & Reviews

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Jenna P
10/15/2018
I should have never signed up for Trupanion coverage. I've never had a successful payment from a claim. Most recently (last week) I've once again been denied coverage. After Trupanion's 'investigations' they stand by their policies which area HUGE farce and rip off. I am forced to rely on their own investigations of themselves and take their word for it. I've paid faithfully and now have wasted over $4000.00 in paid premiums for absolutely nothing. DO NOT patronage this company. EXTREMELY dissatisfied.


S
sherry b
10/5/2018
I have been with Trupanion since 2005 for my dog. Now she is over 14 the vet suggested acupuncture for her arthritis. I knew I had signed up for an additional rider some time ago but am a senior with a very big file since 2005 so I phoned Trupanion before booking the appointment to ensure I was covered for acupuncture. The Trupanion person told me yes , said I was grandfathered in to the extra service. I then made the appointment and they submitted the bill to Trupanion. Trupanion then got back to me and refused coverage - said I'm not covered for acupuncture and their representative made a mistake. What kind of insurance company tells you that you are covered, then says "oops we... Read More


V
Violet
10/4/2018
In this day and age, it is imperative to have health insurance coverage for your pets. Unfortunately, the pet insurance industry follows the exact same adage as human insurance companies, they exist to say "No, we don't cover that." I live in fear of catastrophic events, as I have zero confidence in their coverage. Six weeks ago, a claim was denied. I called and was told the reason the claim was denied was due to lack of communication from the vet clinic. I spent six weeks chasing down getting the clinic and Trupanion to communicate. Finally thinking I would get somewhere the conversation with Trupanion changed today and they came up with a different reason why the claim was... Read More


mischjdee
10/4/2018
PLEASE DO NOT GO HERE! THIS COMPANY IS A SCAM!!!!!!what they don't tell you is that you have a deductible for every issue your dog has!!! So if you go to the vet and your dog has an ear infection and paw problem you have to pay the deductible for BOTH issues!!!!!!!!!!!!GO somewhere ELSE PLEASE!!!


D
Don M
9/28/2018
I have had a similar experience with Trupanion as many others who have commented here. My small dog has been insured with Trupanion since 2011 and over that time the monthly premiums have gone up significantly. Although I have considered cancelling the policy, I feel a bit trapped because I have already invested so much money in this policy. The only time I made a claim I feel I was scammed. My dog had fractured pre molars on either side of her mouth two years ago likely from aggressive chewing. They were removed in a fairly involved procedure. This procedure was covered but to my amazement, I was required to pay the deductible for each tooth! What a rip off, after paying the... Read More


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tina
9/25/2018
Terrible insurance for multiple small vet visits, only good if pet develops major illness or injury. Fully understand how their deductable system works prior to paying signing up. Also, if your pet has had any allergy related issues ie. a reaction to a food, know that you will never get any coverage for other allergic reactions ie. bee sting, even though they are completely separate reactions. Trupanion, you need to do a better job at understanding how the body works!


Bradley D
9/21/2018
I have nothing but praise for Trupanion. Our puppy just underwent two emergency surgeries for something he ate and they came through on comping 90%, within minutes of claiming. This insurance also likely saved my dog's life as the total bill was almost $15,000. I strongly advise any pet owner to consider some form of insurance as the unexpected can occur to anyone. There are some conditions with the insurance such as excluding preconditions. We locked our pup in when we adopted him with a clean bill of health so everything and anything will be covered. It may not be the best option for someone adopting an adult rescue with an existing series of health problems. Cheers!


D
D.
9/19/2018
This company is a total scam. They claim they need to share your private information with other institutions FOR MARKETING reasons! And it is mandatory and you cannot opt out. They will lure you in with a "Free Trial", but won't let you actually sign up without converting to full insurance. There is so much small print, that they likely won't cover anything at all when you actually need them. AVOID!


Peter S
9/13/2018
Zach was great at answering my questions. He was calm and polite the entire time. He answered all of my questions very well and I was reassured.


Jennifer L
9/2/2018
Disappointing, Distrusting and shady. They advertise clearly you have coverage for injuries 5 days after enrolling with them, and 30 days for illness. Be careful, read the policy that states all injuries and illness that they DO NOT COVER, as well as having a longer waiting time before coverage might be possible. Enrolling with them gave me a fake sense of reassurance and comfort and when I needed them, they Deninied my claim, and I have cancelled my insurance with them. What’s the point of paying for the insurance if you can not use it? I would not recommend this company to anyone.



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