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Trupanion Canada Pet Insurance Review


ConsumersAdvocate.org Rating: 3.7 / 5 (Very good)
113 Customer Comments & Reviews - see all comments
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Although Trupanion offers pet insurance coverage for all North America, the company was originally founded in Vancouver in 1998 as Vet Insurance Corp before opening its doors as Trupanion in the US in 2000. Trupanion continues to be one of the largest, most trusted providers in its home country of Canada. Trupanion provides coverage for over 750,000+ cats and dogs in one simple, easy to understand plan that pays 90% of actual costs with no payout limit. This includes prescribed medications, surgeries, medically-necessary hospitalizations, diagnostic tests, and other treatments.

Trupanion's policies include a wide range of coverage options making the company an excellent choice for pet insurance. You can enroll your pet from birth up to 14 years of age. They are the only company that can pay your veterinarian directly at time of checkout to eliminate the reimbursement model.  Trupanion prides itself on paying out more on the dollar than any other pet insurer on the market. To date, Trupanion has paid out nearly $2 billion in claims.

Plan details

 Type of contract

 Premium charged month to month

 Enrollment age

 Birth date -14 years

 Waiting period

 5 days for injuries. 
 30 days for illnesses.

 Injuries that occur within the first 5 days on enrollment,   and illnesses that develop within the first 30 are not   covered.

 Out of country coverage

 USA, Puerto Rico

 Claims and policy price

 No increase in premiums due to claims made

 Age limit

 14 years old

 Annual deductible

 No annual deductible, a per-condition deductible may   apply.

 Payout limit

 No payout limits

Cancellation policy

Policies can be cancelled by sending notification in writing via mail, fax or email. Policies cancelled within the first 30 days without any claim submissions will receive 100% of their money back.

How much is it going to cost you?

A variety of factors can influence your monthly premium cost:

  • Average of treating illnesses and injuries for similar pets in your area
  • Pet’s breed, age, gender
  • Geographical location
  • Deductible (higher deductible – lower premium and vice versa)
  • Optional additional coverage (Trupanion has 3 riders you can add on to your core policy)

What you pay

  1. Veterinary examination fees
  2. Deductible
  3. 10% co-insurance
  4. Federal/ State/ Provincial/ Local taxes
  5. Costs not covered by the policy

What does it cover?

Accident and Illness Coverage

  • Hospitalization
  • Surgery
  • Diagnosis
  • Prescriptions and medications

Additional Coverage Riders

Recovery and Complimentary Care Rider

  • Rehabilitative therapy
  • Acupuncture
  • Hydrotherapy
  • Chiropractic
  • Behavioral modification therapy
  • Homeopathy
  • Naturopathy

Pet Owner Assistance Rider

  • Liability coverage for third party property damage
  • Advertising and reward costs
  • Boarding fees if you become hospitalized
  • Vacation cancellation costs due to an accident
  • Cremation and burial fees caused by an accident

Breeding Rider

  • Injuries related to breeding, whelping and queening

Emergency Dental Coverage

Therapeutic diets, herbal therapy, and supplements

What’s not covered?

  • Pre-existing conditions
  • Preventive care treatments (vaccinations, flea control, de-worming)
  • Exam fees
  • Sales tax

Summary

Trupanion has comprehensive coverage, no payout limits and 24/7/365 (including holidays) customer support all make it an excellent choice for financially protecting pets and pet owners against any sudden illness or accident. Like many of the top pet insurance services, it does not cover pre-existing conditions. The company's 90% reimbursement rate and no payout limit is just about the best deal you are going to find. Trupanion is the only pet insurance company who can pay your veterinarian directly, within seconds, at time of checkout. If your veterinarian does not offer Vet Direct Pay, Trupanion processes the majority of their claims within 2 days, many within minutes. There seems little going against Trupanion in terms of the overall quality of the services they provide. If you are looking for pet insurance in Canada, Trupanion is a must-look-at option.

Terms and conditions apply, please see Trupanion.com for full coverage details.  Trupanion is a registered trademark owned by Trupanion, Inc.  Underwritten in Canada by Omega General Insurance Company. 

 


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113 Customer Comments & Reviews

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Teresa B
9/20/2016
My dog Lena has an ongoing condition (discospondylitis) which requires medications and specialist imaging to monitor her progress and Trupanion has been excellent in their direct payment for the costs of treatment covering 90% of the expense. I highly recommend this pet health insurance company.


J
Jordan l
9/15/2016
Scam! Signed up with trupanion may, 2015. Noticed my monthly payment kept increasing. Went from $77 and, $89 a month to $89 & $107. I called in to be told they increase yearly due to vet prices increasing (funny the vets in the city have increased their prices). I was upset that they didn't let me know (told me they sent a email in April which I definately don't have.) if I knew they increased their rates yearly I would of never signed up.... How much does it increase? Every year for how long?..... I've never even made a claim,! What a waste of money. Scam


I
Izabela H
8/24/2016
Great experience! the most empathetic people on the phone. Claim honoured in less than a week by direct billing. The best decision of my like to insure both of our dogs with Trupanion!


G
Gloria
8/13/2016
I was pleasantly surprised at the ease and speed of the claim process. Would recommend them to everyone.


H
Holly W
8/3/2016
I took advantage of the 30 day free trial from Trupanion that was offered to me by my Veterinarian...turns out 6 days later my puppy had coccidia and giardia parasites that required extensive tests and medical care to treat...needless to to say I was very grateful for the insurance coverage to help ease my financial concern that goes with having a sick puppy.


L
Lyndon F
8/2/2016
Quick and complete coverage as per contract. Many thanks.


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Lynn F
7/27/2016
This is my beautiful Doberman Pinscher Nickolai from Alberta , Canada. He is almost 2. Prior to buying him I researched all the insurance plans available to me and visited local vets to see who had the best reviews. Time and time again I was told Trupanion. I look after Nickolai exceptionally and I was very pleased and proud as his owner when he sliced his paw pad and had a deep laceration that Trupanion covered 90% of his emergent vet costs. He did require surgery and weekly follow up care. All his visits were covered. Trupanion staff were great to deal with and vey prompt and efficient in handling his claims . I for certain give Nickolai every best opportunity I can regarding his health... Read More


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Christine R
7/23/2016
We are more then happy with the service Trupanion has provided our family in our time of need. Our dog recently came down with Immune Mediated Thrombocytopenia and Trupanion has allowed us to breathe a little easier knowing they are supporting us. The ease with which claims are processed is amazing and we are so grateful to have pet insurance through them. Anytime pet insurance comes up with people I talk to I always encourage them to check out Trupanion because in my opinion they are the best choice for pet insurance.


K
Kimberley h
7/20/2016
Abbey ruptured her cruciate ligament on a Thursday afternoon. I immediately took her to my vet calgary north and after my visit w Dr I had a claim number. Surgury was Saturday and claim was paid. With the worry of my pet it was a relief that insurance made my life less stressful


W
Williek
7/10/2016
I have been with Trupanion since we got our dog at 25 weeks and have been happy. I had gotten behind on sending in my bills because of a move. They went through all of the bills and took care of everything. I was notified very quickly of the results. We have been lucky that our dog is healthy at the age of ten. He gets his annual checkup and tests regularly so we try to stay on top of any issues.



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