Western Exterminator Review

#16 in Pest Control

Background-Western Exterminator

Western Exterminator has been serving the western part of the United States for almost a century. Originally started by a Swedish immigrant and WWI veteran, the company placed an early emphasis on personal customer service and reasonable prices.  The company has expanded out of California since its inception in 1921 to now include Arizona and Nevada, and most recently Oregon, Washington, Idaho and Utah.

Along with a commitment to providing quality customer service, Western Exterminator is at the forefront of eco-friendly pest control, employing Biorational pesticides that lower the risk of adverse effects to humans and the environment.  The company also emphasizes preventative educational measures to limit the amount of pesticide needed in the first place.

Western Exterminator can tackle all manner of pests, rodents, and wildlife infestations by employing multidisciplinary solutions. In addition, Western offers rodent and wildlife proofing of structures, scorpion lockout services, attic disinfecting and cleanout, attic insulation, moisture vapor barriers in subareas, vegetation management, bird and bat control, canine bed bug inspections, structural repairs and corrective measures caused by insects and wood destroying organisms as well as solutions to conducive conditions that may attract infestation.  They service all residential and commercial properties, and with the latter offer a wealth of online information as to the different approaches and requirements depending on the type of business.

Western Exterminator also requires technicians to exceed state licensing requirements and to participate in ongoing education programs taught by a team of on-staff entomologists. The company is also a supporter of community programs, educational endeavors at many Natural History Museums, and has been sponsoring a scholarship program in urban entomology at the University of California for the last 12 years. 

Company Profile

Western Exterminator is one of the oldest pest control companies in the country and a respected member of local, state and national industry associations. With their iconic “Little Man with the Hammer” mascot they are easily the most trusted and recognized pest elimination brand in the western United States. 

BBB Rating

A+

Age of Company

95 Years

Residential Pest Control

Yes

Commercial Pest Control

Yes

Apartment Pest Control

Yes

Services Offered

Western Exterminator offers a solid mix of standard and specialty services. The company’s traditional residential and pest control programs feature preventative services combined with ongoing treatments to keep your home or business pest free for the long term. One time treatment is also available.

The company’s residential pest control service, pestfree365, is a preventative program that guarantees to keep a dwelling free from at least 36 of the most common pests. This comprehensive plan provides inspection, regularly scheduled visits, and quick response to emergencies whenever they arise. 

Their Termite Homeowner Protection Plan addresses the often-expensive issue of eliminating termites from structures and provides homeowners with protection from the extensive damage termites can cause.

Western Exterminator’s Traditional and Specialty Pest Control Services

Complete Commercial & Residential Services

Preventative Services

Ongoing Treatments

One-Time Treatment

Emergency Services

Free Pest Inspections

Drain Line Services

Rail Car or Trailer 

Rodent Control & Proofing/Attic Disinfecting & Cleanout

Fly, Bird, Bat & Bed Bug Control

Air Curtains (Industrial)

Termite Inspection/Repairs & Real Estate Services

Canine Bed Bug Inspection

Scorpion Lockout Services

Commodity & Whole-House Fumigation

Commercial Pest Control-Specific Services

Western Exterminator has extensive experience in dealing with commercial pest problems across a wide range of businesses.

Food Handling Businesses

Food & Beverage

Schools, Universities

Restaurants

Hotels/Hospitality

Farming, Wineries, Dairy

Grocery/Supermarkets

Non-Food Handling 

Retail

Pharmacy

Multi Family Housing

Healthcare Facilities

Warehouses

Government  & Other Commercial Buildings

Types of Pests

Western Exterminator classifies the pests they target into 4 categories: termites, crawling insects, flying insects, and rodents/birds/other. Within the other category the company has an “occasional invaders” category that tackles pests that only appear at certain times of the year, don’t cause much damage but are a nuisance nonetheless. The company also specializes in eradicating pests that tend to infest food storage, which can be damaging, costly and very difficult to fix.

  • Termites
  • Bed Bugs
  • Ants
  • Cockroaches
  • Fleas
  • Spiders
  • Ticks
  • Scorpions
  • Wasps
  • Bees
  • Flies
  • Stink Bugs
  • Mosquitos
  • Mice
  • Rats
  • Rodents
  • Birds
  • Bats
  • Gophers

Occasional Invaders:

  • Drugstore Beetle
  • Indian Meal Moth
  • Confused Flour Beetle
  • Red Flour Beetle
  • Rice Weevil
  • Saw-tooth Grain Beetle
  • Merchant Grain Beetle

Customer Support

Western Exterminator goes above and beyond to make sure customers are satisfied. After analyzing multiple review websites, we found mainly positive comments about experiences with the company. What negative comments there were, Western Exterminator had personally addressed the majority. Representatives from the company reached out and engaged reviewers about the specific details of their issues, and then provided several means of contact to get the complaints resolved. The company appears to exhibit a genuine concern that customers are satisfied and their needs are met.

Western Exterminator is available by phone, email and online chat. The company also has a large amount of educational material on its website to help customers identify and learn about various types of pests. 

Eco-Friendliness

Western Exterminator has a robust green pest control component to its services. The company strives to limit its effect on the environment while still providing high quality and effective pest control. Much of the company’s approach revolves around the prevention of infestations, so that pesticides are not required in the first place.

Their EPA Certified Green Pest Control includes:

  • Organophosphates, carbamate, and pyrethroids
  • Targeting specific pests/low use rates
  • Reduced reliance on conventional pesticides
  • Low or no adverse risk to humans, wildlife and environment

Plan Details

Western Exterminator’s pestfree365 program offers a guarantee you will be free of at least 36 of the most common household pests.  A real standout feature is that the company schedules appointments around your schedule rather than the other way around. 

Contract

No

Scheduled Service Calls

Yes

Unlimited Emergency Calls

Yes

Autopay

Yes

Child/pet safe

Yes

Cancellation Policy

Western Exterminator does not use contracts so cancellation is not an issue. 

Warranty

Yes

Electronic Service Reports

Yes

Termite Inspection 

Every 3 years in CA; annually in other states

Western Exterminator Company

We highly rank Western Exterminator for 3 main reasons. First the company provides excellent customer service and promptly and thoroughly follows up on complaints and issues. Secondly, Western is committed to promoting and maintaining a high level of education among its staff in regards to pest control topics. The company employs multiple entomologists that work directly with field personnel so you can be sure you are getting a technician that knows the theory behind the practice. Third, Western Exterminator offers a ton of services beyond normal residential and commercial pest control including a robust green component. All in all a great choice for pest control if you live in the western USA. 

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