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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
C
Christina R
7/22/2020
So great! Needed no direction other than the task, thoughtful in his presence and efficient in his completion of customer needs.

P
pistol364
7/22/2020
Very professional and courteous.....he did a great job explaining everything he was going to do and did

jjmn4ofus
7/22/2020
He did an excellent job, I asked about an additional service and he provided that for me !

S
Sam
7/22/2020
Tech for Aptive announced arrival, inquired as to any problem areas. He then professionally acquired all equipment to treat both the inside and outside of my home. Thoroughly professional

D
Doug M
7/22/2020
Tech seemed like a nice guy. I was outside when he came by. I went in to get my small dog and move some inside furniture away from the wall so he could spray inside. I looked out front and he was gone. Less than 10 minutes and didn't ask about spraying inside....Would have been a good day to do it as my wife was still in the hospital. For $125 I expect more. Please contact me about finishing the job. Thanks Doug Morrow

W
WILLIAM T
7/22/2020
Paul was friendly and very professional. He answered all of my questions and I look forward to having this service.

D
Don B
7/22/2020
He was pleasant very good! He prompt on time and disd excellant job! Thanks

John G
7/22/2020
Explained everything well. He did the service thoroughly. Resolved the main problem.

K
Kati
7/22/2020
The rating is average only because it won’t allow me to give one star. This technician never showed up to my home. I was home the entire evening . Never called 30 mins before and sent me a bill. I have just called customer service and reported it and have a new tech coming tomorrow. Horrible service.

V
Vincent
7/22/2020
Arrived as expected. Explained the process very well and answered some questions based on the first service received.

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