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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

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Graham L
7/25/2020
Jose worked hard today. It was a very hot and sticky day and much of his work was outside. He did not cut corners but listened well to the pest concerns we had. Jose was respectful of our property skillfully spraying inside and outside and within our garages. He applied just the right amount of fluids without excessive pooling, for which we are grateful. We look forward to a better outcome this time.


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nancy m
7/25/2020
Luke was very professional and efficient. He was also very knowledgeable and instructive.Thank you!


byron.shelton1
7/25/2020
Technician Jeff Btooks serviced my residence today and was very professional while doing so. He took the time to explain the services he would be providing. Thank you Jeff &Aptive! I highly recommend them to anyone needing pest control services.


T
Tom K
7/25/2020
I felt like my Tech did a great job addressing all my questions. He eager to help get the ant and spider issue under control. He was very polite and respectful. He worked quickly but did not rush. Thank you Julio and Malia for a job well done.


tcrathbun
7/25/2020
He was great and friendly. Answered all my questions and was quick.


J
Joshua N
7/25/2020
Was here for a total of about ten minutes. Did not remove all cobwebs. And it was raining on and off all day. Did not receive the email telling what date they would be out to spray for service. Very disappointed.


T
Tad m
7/25/2020
He was very Friendly, and performed his job professionally while taking the time to review everything with me— well done


adrean0319
7/25/2020
Martin and his partner where very helpful answered all of our questions and concerns. Definitely recommend anyone this service!


gawright.wright
7/25/2020
Customer service was great. He was very professional and explained what services was provided.


Bill L
7/25/2020
Not only did the technician announce his arrival at my house but he also asked if there were any specific areas that she be looked at. When he was in the back of the house he asked if any areas around the deck needed more specific treatment. He was very informative and very professional which I appreciated.



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