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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Casey S
7/29/2020
Robert Bianchi did a great job. On time, friendly and professional. Called upon arrival and answered all questions.

Demian P
7/29/2020
There are wasp nests on our house still. There are spider webs still on our bushes in front of our front door. Do you cover these as part of your service?

D
Deena
7/29/2020
Adrian was delightful, courteous, professional and informative to my questions. I have been pleased with this service for 3 years

G
Gina M
7/29/2020
ElRodrick Washington was professional and knowledgeable. He was courteous and friendly. He answered all of our questions, was very informative and promptly completed the job. Thank you. The Westalls

P
Paul C
7/29/2020
Not sure everything was done. Usually sprays the eaves. Didn't see him spraying. Don't know if he baited the outdoor traps. He did remove a wasp nest in the satellite dish that I requested. He wasn't there very long, so not sure if all was done

Brandi B
7/29/2020
2nd visit but first time I’ve had a technician have ability to enter home....truthfully I need to see the end results of seeing less and less of any/all spiders,bugs, creepy crawlers, etc....

jaochoa74
7/29/2020
Mr. Frederick has been the technician we've had over in a long time. Knowledgeable, quick and thorough! He explained quite a number of possibilities on how to improve the conditions on my property. Great person, and very professional. A+++

F
Fernando
7/29/2020
Not happy. It does not allow me to put less than 3 starts. - Not wearing mask. - Asked him to specifically treat in one place where I have an ants nest, and did NOT do it. - Left without giving me an explanation of what he did.

D
Dick W
7/29/2020
He was courteous and timely despite the weather and his busy schedule.

P
Patricia A
7/29/2020
The technician was here at a reasonable time, thorough, polite. No messes anywhere. Thanks very much!

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