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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
V
Valerie
7/30/2020
service provider was polite and very through in his visit. He treated inside the garage and slider door as I requested.


S
Stephen L
7/30/2020
Very friendly service. Took time to explain the service letter and contract for one year of service. Explained the process and bugs that will be targeted and if additional service is needed during the quarter there are no issues to come and address the issue. Very happy with the service provided.


Caryn A
7/30/2020
Aptive always does a great job, Jordan went above and beyond our expectations this time as she was very personable and addressed our needs adequately. Love how communicative she was prior to arriving, during and upon conclusion! Plus she was masked, maintained distance and was very professional


Dianne C
7/30/2020
I felt Malmman ( forgot how to spell his name) was terrific. He was thorough & helpful. He was very considerate & interested in doing a good job. I really liked his attitude & enthusiasm.


kathykuse
7/30/2020
Technician was very thorough and took time to see if I had any issues.


Ashley W
7/30/2020
Zachary Montes was very polite and informative in explaining the contract and pricing when he arrived. He addressed everything that we asked for and was very timely on completion. Exceptional customer service would like him to be our tech every time!


zardoli25
7/30/2020
Professional, quick, flexible and kind. We appreciate the help. Thank you very much.


georgette62861
7/30/2020
Aptive automatically scheduled the appointment with ONLY one day notice. I have made it clear to never automatically schedule, they must speak to me directly. The phones are not being picked up for rescheduling. Left message to cancel appointment and they still showed up. I have made several attempts to get someone to answer the phone and still no luck. Very unhappy with customer service! Someone CALL ME!!!! I’m afraid I made a bad decision switching to Aptive!


M
Michelle s
7/30/2020
He was great. Friendly, nice and efficient. Great service. He did a good job. No issues whatsoever.


jorge.vera.jv
7/30/2020
Yes! This is my guy he’s awesome! He is thorough and always checks in with us when gets in and before he leaves. If we could only have service the house it would be awesome.



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