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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Jera G
8/1/2020
Julio was so very nice & helpful. He took the time to listen to my concerns & explained what he would be doing. He was very wonderful to work with!! Thanks Julio!


M
Maureen S
8/1/2020
I waited ALL day for my technician to come out. About 2:45 pm I received a call that there had been a mix up by the technicians and my tech couldn't find my house so I was given to another tech who was to come between 4 and 6 pm. That person did not show up either. I called Bailey Lampe at 6:05 pm and he was going to have someone come out. At 7:32 pm Shawn showed up. I was apologetic that he had to come so late but he was not upset at all. He did a really good job. He lets me know when he arrives and is going to start his job. He has a really positive attitude in treating what is needed. He did my garage so any bugs could be terminated now and in the future being careful not to p...Read More


Ruthanne B
8/1/2020
Personnel gave thorough explanations and was very personable. We were pleased with the initial discount.


ast38ise
8/1/2020
It was a follow up service, had wasps forming a nest. By time the technician came out they weren't there. We weren't home so he called and we told them were they were spotted days before. He applied to the area and hopefully that's it. No complaints on him, but a suggestion might be, how can I let Aptive see a picture I took showing the exact location? Not sure if I can include it in an email when requesting service?


E
Ed K
8/1/2020
The technician didn't perform any work at our house yet. I've been here all morning and he hasn't showed up yet.


Bonnie C
8/1/2020
Mason. Amicable. He. Was. Very. Very. Good.. In. Servicing. My. Home. Answered. Any. Question. Thankyou. Would want. Him anytime. To. Service. My. Home. When you. Send someone. Thankyou


Y
yoko l
8/1/2020
Paul did very good job,I am so happy to have him.thank you.


N
Nora B
8/1/2020
My dog escaped out the front door when I was talking to the tech. His name is not on your email. He RAN 3 blocks out & 3 blocks back to corral my dog back home. I couldn’t thank him enough 💗


M
Michael S
8/1/2020
Does not look like any service was done. Front entrance still has spiderwebs all over. Front steps also had webs. Can see other areas also. Do not believe anything was done. I don’t know if he didn’t do the work because I could not get home by 4:00. No one contacted me to let me know that they couldn’t do service because I wasn’t there.


K
Kelly G
8/1/2020
Jen was fantastic! She came late on a Fri afternoon to deal with yellow jackets. She was professional and thorough. We would highly recommend her! Give her a bonus!



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