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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

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Phuonganh T
8/6/2020
We had our initial treatment and the services performed was not what was presented to me from the salesman. The sales rep said the spray would be 3 feet on the ground and 3 feet up on the wall, but that was not the case. The spray was one feet out and 2 feet up. The sweep around the house was a bit sloppy, not all the spider egg nests was swept, there are still some on the ceiling in the entry and around the eaves. I was told by the sales rep the bottom would be sprayed and asked the technician to spray them but it doesn't look like he did it. I was also told that they would spray where the concrete and soil meet around the driveway and sidewalk and that was not done. So to sum it up, a l...Read More


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Patrick l
8/6/2020
My technician did a great job. Came during the time slot. Came to my door and we talked about the issues around the house. The previous tech did not do a great job. This new tech came out and did everything again and did everything I asked. He was great. He made up for the other guy. I also want to say the people I talked over email and phone, have been great as well.


srinadh.tirupathi
8/6/2020
Everything looks good except the spiderweb on our front window. Thought it would be removed but it wasn't.


R
Ruby C
8/6/2020
This guy was awesome and thorough! Very informative and professional! Thank you!


Kay N
8/6/2020
there is a bee nest up in over hang by the roof, did nothing with it, did not tell use about it. last winter was the first time we had mice in the house, in one bed room and in the kitchen in the 12 years we have lived here. and the first time we paid for pest control. we do not want your service any more my wife told the man in the red pickup last week. then you sent another man today. STOP STOP LIKE YOU WERE TOLD LAST WEEK!!! Daniel & Mary K Nelson


K
Kent Z
8/6/2020
Mike Jones did a great job for me. I was on the patio recovering from a medical procedure this morning. He politely approached me welcoming me so as not to startle me. He was both efficient and personable. Upon leaving he described what he had done and wished me good the rest of the day. Send him to my house anytime.


rudeman999
8/6/2020
Good professional and efficient service, asked questions before he started his service.


Lorinda B
8/6/2020
Excellent service and very professional! Highly recommended and much appreciated! Thank you.


Araceli A
8/6/2020
Jonathan did a great job. Very professional And he arrived on time


L
Linda S
8/6/2020
He explained about any bait crystal/powder to bomb a couple big nests by my utility box. And especially explained the spray and how the ants got in by front window. Thanks for clearing the cobwebs or wasp foods!



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