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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
R
Roger K
8/7/2020
Very polite and courteous. Watched him work and he was thorough and efficient. Found wasp nests I didn't know we had. He is a good representative of the company.

B
Barb C
8/7/2020
Adam serviced my home today and did an excellent job. He called to let me know he was arriving. I had a few questions and he answered them and explained what he was going to do. Adam is an asset to your company. Kindly Barb C.

L
Lissette S
8/7/2020
Junior did an excellent job explaining everything and he did a thorough job today. He deserves any bonuses offered!

M
M
8/7/2020
Very friendly & was very thorough in his application of product. Was eager to answer all questions and was not intimidated by my dogs(non-vicious).

M
Mitchell M
8/7/2020
I like that you come by and take care of the pests. However you can’t say you check the whole house when you couldn’t get into my back yard, gates were locked. I was watching on my camera’s because at the time he came by I was not home. This is why a call needs to be made prior to showing up to make sure I unlock the gates. You were only able to do the front and sides of my house.

Michael V
8/7/2020
Excellent service! The Technition did a great job and even cleaned some areas where bugs could hide outside.

R
Ray L
8/7/2020
Our technician was very professional. He explained things very well. Sebastian Gipson was the name of our technician.

M
Michael
8/7/2020
Great service as usual. Also removed a wasps' nest as we had requested.

Cristian R
8/7/2020
The guy that came out did a good job. He showed me and explained to me where he all treated. Happy with the service

M
Michael D
8/7/2020
The tech that came out and sprayed the yard was fast and courteous. He walked me through what he was going to do and answered the few questions I had. Devon Williams was excellent and I hope he comes out again for my quarterly.

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