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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Rob M
8/14/2020
Very helpful and professional sales staff, Daniel, and technician, Shawn. We did a walk around to address trouble areas and went over contract thoroughly. We have two cats so Shawn explained we need to keep them and us away from treated areas until dry. Thanks guys!


kbluv15
8/14/2020
He did a great job and was totally efficient! Definitely happy with today’s service.


J
Joanna T
8/14/2020
He was great and made sure to get all the active pests that have been around my house. No more spiders!


G
Grace
8/14/2020
Technician Anthony came on time and very professional. He explained procedures, and wears protective gear . Keep up good job.


D
Dennis
8/14/2020
The tech immediately asked where the trap was located in the garage. He was friendly, courteous and professional. Service was done promptly.


J
Joni C
8/14/2020
My technician, Chris, does an excellent job. He is very polite and always asks questions regarding any problems. He also came about a month ago, for an unscheduled visit, when I called for a problem area with wasps by my pool. He sprayed it for me and told me to let him know if there were any problems. I tried to leave a review for him, but had problems getting the link to work for me. So, I just wanted to let you know about that visit, also.


L
Lorena L
8/14/2020
Service was completed today , the technician was professional, however communication between he and the person who we signed the contract with must not not have been clear. Yesterday, it was explained that we would have house perimeter sprayed, trees strayed, granular dropped, eaves dusted, AND the inside of our attic and house base boards sprayed. The technician today did not seem to expect to go inside to treat the house anywhere and we were surprised by that.


Wanda C
8/14/2020
Very polite and helpful. Did the treatments that I requested and took time to answer my questions.


malikabscott
8/14/2020
The technician sent arrived on time and provided friendly and professional service. He answered all of our questions as first-time customers and let us know what to expect after the treatment.


O
Orlando O
8/14/2020
Jasmine was very thorough and informative. Jasmine is professional and great people person. Thanks Jasmine and also thanks Jackson for setting up service. The link to rate the tech is not working but I would definitely give Jasmine a $5.00 bonus!!! Orlando M. Ochoa



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