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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Robert T
9/4/2020
The service was Fast and efficient. Thanks for the speedy turnaround and great service.


Lynda P
9/4/2020
Best service. Felix did a wonderful job. Very informative and explained everything in detail. I was so impressed. My husband has been ill. He even wished him well. My first time with the company and I’m happy I took the services.


dr.supi
9/4/2020
Lucas was punctual, patient, and very thorough! He spent considerable time removing the cobwebs and attending to every corner of the house, both inside and outside. Nice job!


J
Joshua R
9/4/2020
Technician was professional and arrived on time. I have no complaints about the service.


rxdler1
9/4/2020
Shawn Reeves visited my house. No spraying was done. The top and sides of the front windows were swept. The backyard was not done. I was on a conference call when knocked on the front door. He had finished and driven away when my call ended 15 minutes after he initially knocked. This is the second service where the backyard was not done. I have asked multiple times to schedule the service so I am available, which has not been done. My request for a repeat treatment for the June 29th treatment was not done. The services marketed to get me to sign up sounded like it would be a good time saver for me. The actual “service “ provided has resulted in more spiders, fleas, ants, ticks and mosq...Read More


J
Jay W
9/4/2020
Fernando was highly professional and extremely professional in his service of my home today. He was extremely nice and polite to my 80 yr. old mother who spoke with him as well today concerning our pest issues we were experiencing. We look forward to him coming back out to service and take care of my home. Please Thank him very much for his professional job he performed today.


Helai W
9/4/2020
Very good and knowledgeable. He did a great job! Very happy with the service!


J
Josafat G
9/4/2020
He was here for 3 minutes, did a hallway down stair and the garage and was gone in less than 3 minutes. Walked past me as he was leaving, did not ask me if I had any questions got in his truck and took off. Called the company and asked to speak to a manager to complaint about the poor customer service he provided. Per the manager you guys are having another tech come out here, we’ll see how that goes.


mvdjr21
9/4/2020
The tech was courteous and completed all treatments as directed. Thank you.


C
Charles M
9/4/2020
He was very friendly and extremely helpful! He made me feel comfortable during these strange 2020 times. Thanks!



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