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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
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Veronica G
9/4/2020
Lawrence did an impeccable job. He was here to perform a recheck and found many area's that were neglected by the past technicians. I've been disappointed a few times with the past service. With Lawrence I finally saw the job done in detail. Outstanding performance in Lawrence!


Alice M
9/4/2020
I didn't watch him or see what he did. I was inside all the time. I assume he did a good job.


Debbie S
9/4/2020
Jonathan was friendly and professional. He listened to my concerns and was very thorough.


danandkelle
9/4/2020
Great Job as always, My wife saw a couple of centipedes called for a reservice and they came out the next day. Thank you all for the Great service!


D
Donna
9/4/2020
Very happy with service provided by Ashley via phone today to get service back to regular schedule and Jose Aguirre (tech that did service today) was Very thorough. Thanks.


A
Amanda B
9/4/2020
Both of my technicians were very friendly and did a very good job spraying my house. I appreciate how easy it is to get things scheduled and the phone call before hand to let me know they are on their way. Unfortunately, I signed up for the plan mostly for the removal of the many spider webs on my back patio. At the initial service this was not done and I thought maybe I miss understood, but then when I asked about it the second time around the tech said that someone stole his instrument to do that service, which is not his fault, just a little disappointing that I still do not have the service done that I was hoping for. Other than that would highly recommend!


Wolfgang R
9/4/2020
Thank you for a job well done. We had ants in our kitchen. Aptive did not hesitate to solve the problem One can depend on aptive.


N
Nick S
9/4/2020
Very friendly. Appreciate him letting me know when he arrived and did not say anything when he left. I work from home and prefer the technician not say anything when done.


T
Tauni
9/4/2020
Francisco told us about the company and sold us the service, and Cody performed the service. Both great young men!!


Susie R
9/4/2020
Kind, thorough, respectful, pleasant. Please note our account that we wouls like "Dee" for all of our services. From signing to 1st treatment, we are super pleased! Thank you Tyler & Dee. You have restored our faith is home service!



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