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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
lmmb005
9/8/2020
We saw him arrive but we would have liked to talk to him in regards to what he did/saw and if we needed any treatments inside the house. Its hard to give a review and rating not knowing this information.


A
Adam
9/8/2020
We have spiderwebs on the outside of our house. In the beginning of your company’s service at our house, theses were cleaned. They haven’t been cleaned the last two times a technician has been to our house.


Jacquie G
9/8/2020
very knowledgeable and friendly, answered all questions we had and explained procedure


mike.odonnell
9/8/2020
Our provider today was friendly and willing to accommodate my work schedule. He also gave me tips with a spider issue in my shed.


jenzgibor
9/8/2020
James Drewery always does a fantastic job while he is here! This past visit, I was home for the service, and I often am not. James always has a friendly smile and does the job quickly and efficiently.


arvind.g.joshi
9/8/2020
Joseph did not ask to see where the black ants are seen most within the house to figure out how to tackle the issue. Also after the service did not come back to the house to inform what corrective measures he took outside.


T
Tony S
9/8/2020
Jeffery Kilpatrick did an amazing job servicing my residence. Very friendly and a delight to work with. 5 Stars! No issues since switching to Aptive 2 years ago.


derrick.migneault
9/7/2020
Deandre Baxter was great at my quarterly treatment. Have been fighting fire ants, spiders and ticks. First, tech I've seen wand down spider webs and broadcast spread my lawn. I've had several retreatments of perimeter spray that has not treated my problems. Wish Mr. Baxter would do all my treatments in the future!


E
E R
9/7/2020
These are the notes from the tech: "Please keep off the lawn until the product is dry." I don't think he really meant nor cared about that. I went in my backyard to take a tree inside and my dog came out. The tech was about to spray in front of the back door so I asked if he could start from the other side so I could get my dog inside and we wont step on the pesticide. When I got my dog back inside he had continued to spray in the direction I asked him not too and my dog and I were both back there while he was spraying and had to step over the pesticide. So we weren't even off the lawn and the guy was spraying. It's like he couldn't wait or completely ignored me also. I paid a bunch of...Read More


G
G S
9/7/2020
Very courteous and professional. Explained all facets of job done. Great smile.



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