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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
johnkadar2013
9/8/2020
He did a great job in informing me the things he did.


Ronald G
9/8/2020
Very good., and my tenant is very happy pest-free. Sorry I couldn't be there...there is a section of my interior basement I would have asked him to do. This will make sure those pesky crickets don't come in. I am aware that you do this.


P
Patricia K
9/8/2020
I am very happy with this service. The guys are always nice & well educated, and do an excellent job.


J
Juan
9/8/2020
Tony the technician that game was very knowledgeable and explain to the letter what he was going to do. I am going to request he comes and do the pest control, he was great


R
Robert L
9/8/2020
The alleged service was not provided as indicated. After receiving an email notification for receipt of payment, I immediately called Aptive to report that no service had been provided at my address. I was told by the representative that the technician had a signature from the homeowner for completed service. Please know that I have been home all day, no Aptive technician provided service at my address, and I signed no documents. If these allegations are true, it appears that the technician has committed fraud and should be fired immediately. I am still waiting for my account to be credited with the payment that was taken earlier today for no service. Please know that I have discontinue...Read More


Lili W
9/8/2020
Mr Brandon came with mask on and very responsible and professional about his work! He explained to me everything I need to be aware and treat the house very carefully. Very great service!


D
Dustin K
9/8/2020
Nice kid. Unfortunately i felt that he was unprepared backpack sprayer was empty and tech used my hose to fill his sprayer. I asked if he could treat an interior part of my home he Said he wasn't qualified to do interior treatment and to call the office to get someone qualified to do it. 115. Dollars to spray (possibly just water) around my house?When i agreed to this contract the gentleman said to let the tech know. Well.... Due to your companies poor communication i dont know if your the "company" you say you are. Please send qualified techs to do the service i am paying for. Thank you


3447shorty
9/8/2020
If I could request Gregory in the future that would be amazing . Hands down the BEST tech who has come out so far . Went above and beyond , spent the most time here , was not in and out within 5 min . Literally opened up every draw and cabinet , sorted behind appliances. Put down roach bate, walked through with me to see where I was having issues . Great guy all around .


devoncorin
9/8/2020
Hi Mike, We need you to come again. We still have an indoor ant problem. We will be available to let you in on Friday 9/11/20. Please confirm.


S
Stephen D
9/8/2020
The technician was very friendly and answered all of our questions. Very nice young man.



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