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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Joy G
9/12/2020
Jim was super! Great customer service he want to provide whatever you need. He is very polite and cares about the customer. He has been the best since I started using Aptive.


k.figueroa0718
9/12/2020
He was very professional and friendly. Arrived when was expected. And called to notify that he was at my house.


anaalva43
9/12/2020
I cannot rate this person Everette Marsh because everything he said he did at my home is a lie, he was never here, we also have a big dog and he would not have allow him in the fenced yard. We were home all day on 9/11.


Glenda M
9/12/2020
Jazmine was my technician. She was very helpful. She asked if I had any questions or concerns. I mentioned spiders and earwig in the house. She assured me that she would take care of it. I would recommend her for anyone's extermination needs.


G
Gary A
9/12/2020
The list of pests targeted includes Ants,Cockroaches, Pill Bugs & Spiders. We have 2 mouse bail stations that should have been replenished but it's not noted. Did Trenton do this?


S
Sharon L
9/12/2020
Hi Jason, Thank you for your service. It's too soon for me to evaluate, as I have been getting bugs at dining room door, front porch and side deck/window. So time will tell. I was told you would call 1/2 hour before service, as I had errands to run, so I just missed you by a few minutes. My next spraying is 9/22; I would like to be home to watch and understand the process. Thank you again and have a wonderful weekend. Sharon Lippert


S
Stacey
9/12/2020
Courteous and informative. We appreciated Jim’s time and his effort protecting our family from the creepy crawlers.


Eddie R
9/12/2020
Tim Tippet was phenomenal. His professionalism, knowledge, and personality is exactly what I look for when a customer. I have nothing but good things to say about Aptive and my experience today. Keep up the great work Tim and kudos to you Aptive; I hope to see more people with his traits everywhere.


ariffin.adam
9/12/2020
Thanks for checking the perimeter for points of entry, and offering sticky traps.


D
Damaris
9/12/2020
Our Technician Aaron Willis was exceptional, he listened to every concern, he took his time not rushing to finish, courteous and professional. We loved him and wish we could only have him every time we had service.



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