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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Jessica Z
9/12/2020
The gentleman that came to my house today was great!!! He took his time and did a great job!

D
David L
9/12/2020
Hey Carlos, thank you very much for doing such a Great Job in my back yard!!!!!!!

Andy F
9/12/2020
Nhat showed up when expected, had clear communication and listened to my concerns. He was quick and efficient.

michaeldsylvia.ms
9/12/2020
No way to rate this guy, he never got out of the truck after eating his lunch on the side street. But I sure got charged for it

Cindia T
9/12/2020
Service tech guy wasn’t pleasant. I would ask a question and he would answer upset like he’s bothered. In addition, he was in and out within 15 mins and didn’t complete my entire service request as it should have been.

L
Lou A
9/12/2020
Not sure if my first rating went through so I will do again. Clint was very courteous. He kept me informed as to approximately what time he would arrive. Clint just did the garage as it was not done with last service. He made sure before he left if there was anything else I wanted done. Very pleased.

V
vimasmith
9/12/2020
Service was good. I was concerned about the increase in centipedes. Will schedule a return appointment if it continues.

Lance H
9/12/2020
Jim rocked it. Great service. Friendly and went the extra mile

David A
9/12/2020
This is the second time in a row that he hasn't done back yard please call ahead that day you come we are old takes us awhile for us to get to front door we are home Thank You

L
L j
9/12/2020
Mr. Lyndsey, completed my service today. He is the epitome of professionalism. He did an outstanding job. This man deserves a promotion, a bonus, and should be used as a trainer for Aptive. Truly an outstanding employee! Could not Be happier with my service and all due to him. Thank you!

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