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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
L
Libby
9/13/2020
They seemed very thorough but quick. They kindly answered questions we had.


K
Karen C
9/13/2020
Left side gate must not have been securely latched as gate was found open. Thankfully our dog did not choose to leave the yard. Next time please check that it’s secure.


Jim J
9/13/2020
Shawn did an excellent job and he’s very personable. I asked him not to knock down the web of a very interesting spider, and he saved the web and the spider is doing well. It kind of goes against Aptive’s purpose but the spider was really unique.


jtomasel18
9/13/2020
Dave came to do our first exterminating service on Saturday after 7pm. I think he did a good job. However, we are still seeing lots of bees and ants in our backyard. Perhaps since it was quite late in the day and dark outside when Dave was at our house he may have missed a few spots with his sprayer. Would be great if he could come back real soon to re-spray! Thank you!


B
Barbara W
9/13/2020
Good job helpful informative fast svc work in area needed around whole house


V
Vincent A
9/13/2020
I have been a customer of Aptive for several years now and they continue to provide excellent service. This latest call was no exception. The technician Steve was excellent. He called to let us know he was on his way to our home, and when he arrived, made sure to ask us if there were any areas of our home that needed special attention. He was friendly, professional, extremely thorough and made sure all our needs for this call were taken care of. i recommend Aptive Pest Control to anyone looking to keep their home pest free.


T
Traci N
9/13/2020
Gabriel did a fantastic job. He was friendly, answered any questions I had, and gave me a detailed summary of the service he was going to perform that day.


vmontano72
9/13/2020
Technician was very nice and knowledgeable. Problem is that the wasp are still very active in all the areas I pointed out. Need to come back soon before they find a way inside.


D
dorothy p
9/13/2020
i can't remember his name so i hope you can look it up so he gets credit. It was a while back but life happened so it took a while for me to write a review. He was wonderful, friendly and courteous. my service was at 9 ridge rd and it was done on Aug 14. Please reward the guy who provided the service


R
RJ J
9/13/2020
Did a good job. Was friendly and thorough with his application process.



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