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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Candy C
9/28/2020
I can't really give the technician an appropriate review because I don't have anything to compare it to. He's a very nice man and does his job and is respectful of our property. He always lets us know when he's here. Other than that I don't know what else to say. Except to give him the bonus... :-)

J
Joe L
9/28/2020
Overall Favian did a good job. He answered the questions I had.

B
Brianne
9/28/2020
Thorough, patient and friendly. Excellent customer service all around! Thank you, D!

Francisco H
9/28/2020
He services was very professional and very good services, he make the difference to others company's

N
Nicole B
9/28/2020
Technician was VERY nice and thorough. He did a great job!! Thank you!

Anne K
9/28/2020
My technician was Bobbi Nelson. She did a fabulous job. Great customer service. She did a great job and great attention to detail.

B
Betsy D
9/28/2020
My technician was friendly and professional. He did his work around the property and left. I'd like to tip him $10.00 but the link sent wouldn't open. Thank you. Betsy Dempsey

L
Lynn R
9/28/2020
You really should review your web site addresses. I tried to evaluate the last technician from the site ( http://goaptive.com/wow/ ). The three services we have received have been very good. It would be good if they could let us know either when they arrive or when they leave. Thank you!

N
Nathan S
9/28/2020
Patrick was great!!! He was very helpful and informative. He explained everything to us thoroughly!! We appreciated everything he did for us!

J
Jan E
9/28/2020
He was very helpful, listened to me regarding the specific places I needed to be sprayed and was very congenial. He even rescued a little baby gecko 🦎 that would have been soaked with spray in a corner of porch when it was in the way. That showed compassion. (I love geckos.) He should receive a raise because he is a great ambassador for your product!

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