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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
A
Angela
9/29/2020
Max was great! He took his time to make sure the issues we were having were met!

stair.colin
9/29/2020
Stacey was a fantastic technician. Very professional, efficient and pleasant to deal with. Thank you!!

buffyligon
9/29/2020
Nathan was our technican and did a great job. Answered all our questions and we are satisfied with the service.

W
Whitney
9/29/2020
They sprayed on Saturday the 26th and today is Tuesday the 29th and my son just got about 30 ant bites all over him if that tells you how “great” of a job they did.

J
Jerry F
9/29/2020
Very detailed and efficient. Helped us with all of our needs and was successful in removing the wasps nests.

Abby K
9/29/2020
Very polite, well informative, showed up well before her scheduled time. I would recommend Melissa to anyone.

Erick W
9/29/2020
My technician was polite and did an outstanding job. His helper had a questioning attitude regarding what he thought was spider eggs

Kelly L
9/29/2020
I tried calling the office numerous times and never had an answer, even after 20+ minutes times on hold (nothing about wait time, nothing about a call back, no answer). I couldn't tell anyone the preferred service with no answer. So, I stayed home from work today to meet them. I'm not sure how to give a star rating as I'm not sure it's fair to be reflective of the person at my house, but my main issue was wasps in the front door and they are still actually on the door and window now. I would like someone to come back again to provide additional coverage/ efforts to eliminate them. I have a dog and a 3 yr old and that door is the preferred one to use to let the dog out, with the...Read More

oqueligustavo
9/29/2020
Mr. Lopez he did very good job thanks to keep employees like him thanks

C
christy
9/29/2020
Always let me know you're coming. I was home and not aware you were even here.

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