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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
pawatson1234
9/29/2020
Did not do garage and did not get here until 7 pm. Worst service company ever. Please drop my contract and I will post how bad you all are.

A
Andrea
9/29/2020
Our service today was awesome he was very very thrall he went out of his way to make sure to control pest from coming in and around the house Thank you so much for a great job done

L
Laura
9/29/2020
I cannot say enough positive things about Melissa! She rearranged her schedule to accommodate me after a scheduling snafu. Very knowledgeable about the company and their services. Extremely personable, very thorough and it’s obvious she loves her job! I will be requesting her for my future service calls!

D
Debbie h
9/29/2020
Alphonso was excellent in all aspects of the service. He was also very respectful

musicintheheart
9/29/2020
Quan did a great job he was very polite and pleasant - he checked in upon arrival and departure and we wanted to let you know he did a good job for us and we want him to know we appreciate his service

bettyboop1958
9/29/2020
I never saw him and he never knocked on my door. I was waiting so they can do the basement. So I don’t know if they did come, I was home all day and did not see anyone do any service.

Howard Y
9/29/2020
Kit was a Great experience and also great conversations with the whole team.

jexwin.48
9/29/2020
Omar did an excellent job today. He addressed a problem I had noticed and then in that process did a thorough search and discovered a well hidden & major wasp infestation. All issues were remedied. FYI, I tried to go into the link to review him for the $5.00 bonus, but could not gain access.

J
Jacki B
9/29/2020
Dominic Brown called a head of time to let me know is ETA, he put on shoe covers and got every corner of my house inside and out. He was extremely polite and did a great job!

M
Michelle M
9/29/2020
Erich Worm-Beneke did a very very very very thorough and great job!

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