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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

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D
Dan
10/6/2020
Not happy with service. First, I get the email the day of the service. I opened my email at work and seen it, my wife informed me you guys had already come. I would like more notice before coming. I would like to be home and visit with technician to let him know what I am seeing. Second - I don't really know what was sprayed. I have crickets everywhere and I was looking forward to visiting with you guys about that. I have spiders all over and even the night spiders in the grass at night everywhere. I wasn't impressed with the second guy that came out. He was hear and gone in nothing flat. I have a big yard and a detached garage and I don't think anyone has sprayed on the far west side....Read More


M
Mfilimoeulie
10/6/2020
Thank you to Tom Lauderdale!! He has come by twice. He was very professional, made sure all areas were covered. Redid areas that I had concerns about. He double checked previous work to make sure it was good. I love our services. Nothing but professional work done right


J
John D
10/6/2020
Did not get the technician's name, but he did an excellent job. There was a link supposedly to a site survey to get him a $5.00 bonus, but the link went nowhere. Please get him the $5.00 bonus.


J
Joseph
10/6/2020
Absolutely awesome!!! Very professional and chill....also complimented my truck lol!!! Cool dude seriously! You should use him as a template on who you all hire in the future. He also deserves a huge raise!! Pay the man. Just an FYI. My name is Joseph Khoshaba, hopefully you can find out who worked our home by my last name 💯


D
David S
10/6/2020
The technician did a great job very thorough, in fact a the technicians that has been here are great.


Prudence M
10/6/2020
My technician Justin Adorno was very polite, professional, and efficient. I especially appreciated that he cleared the cobwebs from my patio ceiling before spraying. He was very pleasant and communicated well.


R
Robert C
10/6/2020
Tristan Inman checked with me for any issues and addressed them.


David L
10/6/2020
Jason did an excellent job for us today. I watched him perform his duties and he did a great job. Death too roaches and ants.


G
Glenn M
10/6/2020
Chad Stone was the best technician I have ever had . I have been trying to click on the app to give him the five dollars but it will not come up and I definitely want to give him the five dollar bonus because he deserves it . He was so knowledgeable and so helpful to my wife and I . Please pay him the five dollar bonus that he deserves. I am definitely going to be asking for him every time somebody comes out here to service my house . I do not want anybody but him to come out and service the house. I hope they put that in their notes someplace so I don’t have to argue with them about getting him back out here again because he is that good. Thank you Chad for such a good job...Read More


MrJluv T
10/6/2020
I think his name is Derrick he went above n beyond his job to make sure I was happy n I am very happy with him if i could get him everytime i need services I would be very grateful.



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