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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
jfaimone
10/12/2020
Stevie was extremely thorough and helpful today. The most detail oriented technician we’ve had out to date.

Sandi S
10/12/2020
Don’t see where you treated for mice or changed box??? Was supposed to call 1/2 hr ahead as we have dogs(was not done) said basement was treated — was not as we were not hm and could not get in... was supposed to come in am, that didn’t happen. Nice as our concern going into Winter so you need to come back and take care of that!!!

Leslie B
10/12/2020
We are ever so grateful for Aptive. Every tech we’ve had have been informative, professional and friendly.

M
Mary T
10/12/2020
I really like your technicians. Tank was very personable and professional. We need more happy, caring people in this world. He was a pleasure to have at my home doing the pest control service. I recommend Tank.

S
Supriya
10/12/2020
Martin did good job. He is very humble & polite. Will surely recommend Aptive Service.

K
Karenjburke188
10/12/2020
Larry Allison was neat and respectful. He performed his job with great efficiency. He explained everything clearly

cherylatiede
10/12/2020
Not sure what kind of service was performed, might be nice to leave some information at the door OR ring the doorbell and converse with your customer

S
SALLY H
10/12/2020
Michelle was very friendly and upbeat. I appreciate the thorough job she did.

C
Candace Z
10/12/2020
Josh called ahead of time to tell us he was on his way. He immediately identified the nest and took care of the issue. He was friendly and very professional.

A
Ann S
10/12/2020
Josh T. did a thorough, excellent job. I was pleased with his service. Ann S.

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