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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
ed.ranta
10/14/2020
Everything was completed in a professional manner no complaints with any of the work completed YTD.👌

L
Lindsay W
10/14/2020
My technician was AMAZING today! He was beyond kind, so informative and incredibly friendly! He gave me confidence that our issues were going to be handled and explained all I needed to know in a way I could easily understand. His customer service was outstanding and I hope I get to have him back each time! Thank you for sending such wonderful technicians to represent your company’s name!

rivi49
10/14/2020
Very helpful and efficient. Great job addressing all of our issues. Very knowledgeable and work was done in a very clean manner.

Scott G
10/14/2020
Gordon introduced himself politely explained today’s treatment and answered my questions! All good!

D
David L
10/14/2020
Great guy, friendly and personable. He asked questions and cared about the service he did.

rolan1220
10/14/2020
he did a great professional service, much better then the other people who had come to my house

Rita M
10/14/2020
While I think the technician did I fine job, we still have the yellow jackets and I have been stung twice. I really think they need more treatment to eliminate the problem.

Susan G
10/14/2020
He was kind and cared that we have been trying to get rid of biteing pest in the yard. They seem to be a little better after spraying. We think they are maybe mites as inside with dogs no bites. They bite below the knee and very itchy. It has been an ongoing problem since we moved here six months ago and still have the problem.

axu
10/14/2020
He did a very careful job. I asked him to do my basement and he said yes with happy face. Very careful with every corner. Thanks.

lindarexroat45
10/14/2020
Came back and completed the spraying of the back yard in a timely manner.

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