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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
P
P. B
11/17/2020
Amanda was excellent. She called to say she was coming, gave her ETA and was on time. She listened to what I wanted to have done and proceeded to do that and more. Before leaving she explained everything that was done and why, exceeding my expectation. A big thank you to Amanda.

F
Francis M
11/17/2020
Today Steven Wilverding performed my winter service. He showed me exactly what the service would include. Steven was very professional and answered all my questions. very pleased!

B
Bob S
11/17/2020
Friendly and professional! He was polite and informative, nice guy and a good worker.

Misti H
11/17/2020
Very Polite and he actually did everything they are supposed to do!!!

jkurowski30
11/16/2020
NO ANTS since starting Aptive service, big turnaround, thank you Raymond.

elvaiah
11/16/2020
Mario always explains what product he is using and does a perfect job! Thank you!

Kristi M
11/16/2020
Great job and very nice man, very professional and informative. Took the time to call when he arrived at our home to let us know he was there.

Yvette S
11/16/2020
Adam nailed it. I rate his service as AAA: Awesome As Always 4Ps: Punctual . Professional . Polite . Pleasant . Thorough: Knocked down the cobwebs . Sprayed where needed.

G
Gabriel s
11/16/2020
Gabe Andrade did great, excellent customer service! Went above and beyond and very friendly.

S
Sue c
11/16/2020
Bryan was great. He went above and beyond to deal with my ongoing problem with box elder bugs. He sprayed inside as well as outside. I was never told that I could be sprayed inside. Bryan is a great people person. I hope is recognized for great customer service.

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$150 off Pest Control In Your Neighborhood

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  • Environmentally responsible products
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  • Residential and commercial pest control 
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