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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
C
Cameron S
11/30/2020
Robert was very kind and courteous, and wore a mask during the service and during interactions with me. Was even helpful with a service/billing issue that he was able to handle on the spot!

M
M S
11/30/2020
My technician did a great job today (11/30/20) He was complete and covered all areas of my home. He was helpful and addressed all my concerns

S
Stephen M
11/30/2020
Vincent arrived on time despite the inclement weather, introduced himself and explained what he planned to do. Afterwards he sent me an email outlining what he did along with the invoice, which I could conveniently pay online.

peterbrownphd
11/30/2020
After letting us know he arrived, the technician did his job professionally and did not disturb us at all.

M
Mr. &
11/30/2020
Daniel performed a requested service. He was prompt , inquired about the issue, performed the treatment and explained what he did after. We are extremely pleased with his work and the company's response

gpbordes
11/30/2020
Again, very thorough technician. Also very friendly. I’ve had him before and would recommend him to anyone, anytime. Please give him the extra $5.

stormaskyjanet215
11/30/2020
I had so many questions regarding our pest issues and received expert answers. I feel confidant the problem will be resolved!

S
Sheryl J
11/30/2020
Professional and thorough. Respectful of our property and Christmas decorations. Very polite and efficient.

B
Brent J
11/30/2020
It appeared based on our cameras at the house that the tech was only there for about 10 minutes. Typically the techs are there for much longer?

P
Pat L
11/29/2020
John did a great job. He was very professional and very thorough. I was happy with the service call.

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