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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Rose B
12/21/2020
America is Always polite and friendly does a great job in and out of the house.


Felix P
12/21/2020
Best one so far I tried the $5 bonus for him but the web denied.


Larry S
12/21/2020
John Ruiz was here this Sunday morning and was very thorough and informative-something was eating the album covers of my old LP's in the garage-apparently geckos like old Rock 'n Roll-who knew? John also advised moving a pile of scrap lumber away from the back of my garage. Anyway, John really knows his stuff, and I'm pleased to rate him among Aptive's very best technicians!


N
Nick
12/21/2020
Quentin was quick and diligent during his service. Very personable, but able to comply with Covid restrictions. Thanks


D
Dan
12/21/2020
I have been asking for sticky traps since my summer treatment and I am always told that he just ran out. I asked again at my service on Saturday and he said he would leave some, but I still don't have sticky traps. In the report email I received it said he treated several areas inside, but the tech only walked around the house and was gone in about 5 minutes.


jenny.havens101861
12/21/2020
I was not home so I am not sure the technician actually sprayed. The spider webs are still on the windows and wall, it had snowed and there were no foot prints on the deck or around the house. I would not recommend using this company since this is the second time I've asked for the spiderwebs to be cleaned off.


K
K J
12/20/2020
This was Trenton’s second visit to our home, and it was nice to see a familiar face. He is kind, listens, and does a great job clearing out our many spider webs before he sprays. Thank you for scheduling him before it got dark. It makes a big difference in speed and accuracy for your employees, and it makes for happier customers. Merry Christmas to Trenton and Aptive! Johnson Family


Haley D
12/20/2020
He was very professional and went above and beyond his job.


J
Jay L
12/20/2020
Stephen always does a great job. Very thorough and takes pride in his work. Only technician we want on our work. My husband asked him about doing something about the mice we get in the cold weather--and he did something about that, too.


Stephanie U
12/19/2020
the tech today (Pedro Valles) did a fantastic job. He was very friendly and accommodating. The quarterly service keeps the scorpions away.



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