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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,974 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19974 Customer Comments & Reviews

Loading Reviews ...
ess361
9/24/2019
Please make sure the fence gate is closed and latched. We let our dog out to the backyard and he ended up out front because the gate was open.

C
Courtney h
9/24/2019
My technician was able to review my concerns and formulate a plan to solve and even make suggestions to ensure the issue does not reoccur. Thanks

D
Debbie K
9/24/2019
John did a great job. Appreciate that John explained what and why about what he was doing.

J
Junga
9/24/2019
He did a great work!! My ants mound will disappear .

phillgouin
9/24/2019
Very helpful and answered all of my questions. I appreciated his time.

P
PK C
9/23/2019
Jacinto called before he came, and then was very prompt. After ringing my doorbell he stepped back about 5 feet. Jacinto was very courteous. I was very surprised (pleasantly so) when he noticed a full trash bag and carried it out to my trash can outside so I wouldn't have to get in the rain. Such a thoughtful thing to do. Thanks, Jacinto!!

C
Charles P
9/23/2019
Arrived on time, wore shoes covers, took car of current issue promptly. Great beard!!

S
Susan &
9/23/2019
James Williams came today September 23, and did an excellent and thorough job in our home and out around our home. Stan & I would like James to treat our home from now on. Thank you for sending him. Stan & Susan Brown Kansas City, MO

S
Susan &
9/23/2019
James Williams is very thorough, he did an excellent job. My husband and I prefer to have James to service us from now on. Thank you for sending him. Stan & Susan Brown

Karina M
9/23/2019
The technician América explained pretty well about the procedure and steps to be considered. He also asked me about if I have any pets and what we have to consider during his work.

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