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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,974 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19974 Customer Comments & Reviews

Loading Reviews ...
Kristina L
10/3/2019
The tech that came was awesome went above & beyond.” With his service.

R
Randi S
10/3/2019
Very efficient!!. Very satisfied!. I feel confident that they will take care of any insects.

M
mike
10/3/2019
i explain the issues, he completed service and explained what he had done to solve it..

zingsheimbrenda
10/3/2019
Although our tech may have completed the service and met the objective of his visit he certainly did not meet expectations by leaving mud throughout our entire house. He didn’t realize it until he went up two stories and our masterbedroom and co weed the carpet with mud. He then said he did not have shoe covers but quickly went to his truck only to find some. My discussion with aService Manager shortly there after wasn’t much better. He proceeded to tell me that we should make the initial attempt to clean the carpet and IF we could not get the stains out Aptive would then pay to have them cleaned. So I guess I’m not clear why I’m paying you for a service and then having to clean up your... Read More

M
Melissa D
10/3/2019
Christian did a great job, He explained what he was going to do and the expectations after the treatment.

gklund
10/3/2019
Finally a technician with the proper rig to handle the front an back of my property. Call as requested prior to arriving and announced his arrival so I could put away the dogs. He did a very complete application, better than anyone previously. I was a four out of ten before and now I am a nine out of ten today. Well done.

J
Jim
10/3/2019
I thought this was a quarterly service but this is my fifth payment of this year. Just cancelled my service.

vinettez
10/3/2019
We want a different technician! we are not happy with his service. The first time he came He didn't do half the stuff that he was supposed to. So you sent another person out to redo what he did do and didn't do. When he came out the second time he told me he was here for hours the first time which was a lie because he wasn't here for even an hour. Then when I asked him if he did another section that I knew that he didn't do because I was watching him, his comment was (Do i have to walk all the back there again) He didn't know how to get water out of our hose on the side of the house. I had to tell to lift the lid on the hose container and the hose was right there. Then when he cleaned... Read More

donna.seymour777
10/3/2019
Very helpful and courteous. Took special care to help rid us of yellow jackets. They have been very busy at our house.

Anthony R
10/3/2019
Justin was very helpful and concerned about our situation. He explained all our options and what we needed to do. He was very personal and friendly. I would recommend him to anyone. We have not had any reoccurrence of bugs and are thrilled about it. Thank you Justin for your awesome service and attention.

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