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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
J
JOSEPH
10/27/2019
HE DID NOT FINISH THE JOB HE DID PART OF THE FRONT YARD AND HE DID DO THE BACKYARD AND HE SET THE RAT TRAPS WHICH R USELESS MY DOG HAS CAUGHT 3 RATS COMING AWAY FOR THE BIG TRAPS ON THE SIDE OF THE HOUSE AND ON OUR PATIO ALSO I HAD ASKED HIM TO DO THE INSIDE OF THE HOUSE AFTER E1 GO UP AFTER HE SET THE TRAPS HE WAS GONE WITHOUT A WORD ALSO I WAS TOLD BY ONE OF YOUR REPS THAT HE WOULD NOT BE HERE TILL AFTER 9 AM AND HE SHOWED UP AT 7AM THEY CANNOT COME HERE TILL AFTER 10 AM


heshaltman
10/27/2019
Jerome was courteous, quick and thorough. He gave extra attention to problem areas. 5 stars.


Almir D
10/27/2019
My tenant sent me this message after you guys came out This was just after 2 hrs that I slept this morning cause the damn rat almost touch my baby. Something else needs to be done. Cause now that they came out it's gotten worse. We have no food in the pantry cause they ate everything. I don't have money to be buying food like this. I've been telling y'all since July. I need a-reimbursement for all the food I have had to throw away. This is not okay. The baby step on a poop as well before this . That is the reason I was up all night scared for my baby


ravi.nallamothu
10/27/2019
Excellent service by the technician but unfortunately I do not remember her name.


Tony A
10/27/2019
I only say average because I was in the shower and didn't get a chance to unlock the gate into the backyard - so the back yard areas were not treated. Probably not a huge problem.


R
Robin R
10/27/2019
Nikcisha Porter was a delight to work with. She covered the whole house, inside and out, She answered my questions about your service and told me she would get back to me about a twice monthly service she told me about.


jo3ahn
10/27/2019
Jeancy is very trustworthy. Out of all the techs so far, he is the best. I feel a sense of peace of mind when I see Jeancy knocking at my door for a service. Whether I’m home or not I know it’ll get done right. Thanks Jeancy. Good seeing you again.


B
Bruce
10/27/2019
Tabensky did a really thorough job both inside and outside our home. He was attentive to what we said our problem pests and areas were. We look forward to having him be our regular service technician.


M
Melissa
10/26/2019
I'm not really sure what the purpose of the visit today was! The guy who came out just walked around the house spraying the base of the house and was gone in less than 10 min. I had bedding hanging outside in the backyard he walked threw the bedding with his nasty dirty backpack thing that he had on. I had a comforter draped over my deck step railing and he sprayed what ever crap was in the backpack thing all over the clean comforter. Absolutely very unhappy and very very unprofessional of him. Your contract says that if we have an increase of bugs to call I did that back in September and they said since we were already scheduled for a couple days later they would just address it... Read More


C
CHERI N
10/26/2019
HE DID AN EXCELLENT JOB. EVEN SPRAYED THE WINDOW SILLS, WHICH I REQUESTED.



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    Treatments for: Moths, Cockroaches, Ants, Mice, Rats, Scorpions, Silverfish, Spiders, Ticks, Spiders, Bees, Hornets, Wasps, Termites, Mosquito, Wildlife Control, Rodents, Snakes, and Bed Bugs.