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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
J
Josephine K
11/1/2019
Michael was wonderful. It was a particularly difficult and emotional day for me. We found a possum trapped in my basement. Michael called the office and helped me find someone to remove it. It was gone within the hour. Michael also helped identify how he got into my house. I am so grateful for his help in solving this problem. He was terrific! Thank you all for your help. Jo Kay

N
Nancy
11/1/2019
Excellent job! He understood my concerns about spider crickets. Thank you.. He was a very nice Technician..

S
Steve P
11/1/2019
Dillon was very professional, informative, prompt, and accommodating! He provided a very great experience. Thank you, Dillon! He called prior to arrival to give us an ETA.

lchernandez65
11/1/2019
Jason was very friendly and thorough, it snowed the day before but he said he would put out powder like preventative to keep the pesky stink bugs out or prevent them from coming in and he said with the snow they would probably be gone too. Thank you for making feel they would be taken care to the best of his ability.

tencalade
10/31/2019
Ernie has been my technician for a few treatments and he does an amazing job. He is very professional and thorough. This service was a reschedule and he was attentive to my requests. He performed my service in a timely manner and was very respectful of my home.

L
Leonie C
10/31/2019
He introduced himself, he was wearing his shirt that reveals the company's name. I told him I wasn't expecting him he politely told me that I was sent a email a week ago and another yesterday, Then, I remembered yes i had read the email yesterday. So, I agreed to let him do his work, inside first since I was leaving right after. He was easy to work with, professional and polite.

S
Stephannie B
10/31/2019
It was a drizzly morning when Tristan arrived to apply our treatment. Before he left, he notified us he would need to return to complete the treatment due to the weather. We were notified of the rescheduled visit promptly later that day. Excellent service!

gerry.silverman
10/31/2019
Jeremy did a great job. He is very professional and courteous

D
Dawn b
10/31/2019
How do u spray in the middle of a downpour and he did not come inside which is the most important place I do not want to be charged for this until he comes back

Janet H
10/31/2019
Shawn Reeves did an excellent job. I never know he is here until finished.

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    Treatments for: Moths, Cockroaches, Ants, Mice, Rats, Scorpions, Silverfish, Spiders, Ticks, Spiders, Bees, Hornets, Wasps, Termites, Mosquito, Wildlife Control, Rodents, Snakes, and Bed Bugs.
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