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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Linda L
11/9/2019
Jacob was extremely knowledgeable about pest control. Told us exactly what he was doing and how it would rid the pests. Very thorough! Excellent communication skills as well.


H
Harpreet K
11/9/2019
This person came and sprayed a little inside the house, and I requested him to do it outside as well, and he just left after doing it inside, without saying anything to me at all. I have lots of insects in my backyard, so I really needed that service, but he never did it. 0/5 stars


W
Walter L
11/9/2019
Technician was very polite and attentive to our concerns. He treated the entire basement as requested and appeared to do a complete and thorough job around the entire house. Particularly pleased that he took the time to sweep the areas around doors and windows for spider webs.


theresagonzalez89
11/9/2019
I wasn’t home but he efficiently sprayed around the whole house. Thank you!


M
Matt W
11/9/2019
Andrew Jones came out yesterday to check and clean traps. He was very rude to my wife who asked him a couple questions about the traps being cleaned. We have 2 black traps that are set up by you guys originally and we also have 2 traps the first technician used of my own that are small and not as good. She asked if we could get the black ones that are secured to the ground because the ones we currently have, have been found far from the house, possibly coyotes/fox’s trying to get captured mice many times. He told her rudely he doesn’t do that, and they use the same ones we have which is false, because you guys put 2 nice black traps back there initially. Very rude and condescending... Read More


marvinjhankins
11/8/2019
Very well presented and attentive. Made sure we were happy before leaving.


N
Neva
11/8/2019
Very helpful. I just hope mouse gets trapped. I will call Monday otherwise.


S
Sandra
11/8/2019
Jason always does an excellent job! He is very knowledgeable, professional and friendly.


A
Ana m
11/8/2019
My tech John Henry was very cheerful great personality he listened and went above and beyond cleaning the cob webs....Thank you!


maxarzola
11/8/2019
He did a great job. He was very polite, considerate and helpful.



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    Treatments for: Moths, Cockroaches, Ants, Mice, Rats, Scorpions, Silverfish, Spiders, Ticks, Spiders, Bees, Hornets, Wasps, Termites, Mosquito, Wildlife Control, Rodents, Snakes, and Bed Bugs.