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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
D
Dirk G
12/4/2019
Looks like all tasks were completed by America as described in his narrative.


L
Lalizia L
12/4/2019
This is the first person after our initial service that has impressed me with his attention to detail. Thank you Sir!! I am pleased with your work. I hope to get you again as my technician.


S
Strohmenger
12/4/2019
He did an outstanding job. Very friendly and very professional. We are very happy with the work he did.


P
Paula
12/4/2019
So friendly and responsive to requests. Did a very thorough job. Thanks.


J
Jessie C
12/4/2019
First he went over all my information to make sure it was correct. Dominique Williams did an excellent job of explaining each individual part of the contract that I was signing. He explained what and how he was going to proceed with the extermination of pest. After he completed he told me that I had a lot of spiders on the back porch. Dominique told me what to expect in the follow-up in a month and the cost. Dominique is an excellent representative for Aptive pest control


L
Larry A
12/4/2019
Courtesy displayed both pre and post treatment was certainly appreciated. The work was performed in a careful and efficient manner.


cfasche
12/4/2019
Very professional and friendly, introduced himself then went to work on our property.


C
Crystal E
12/4/2019
Very friendly and accommodating. I appreciate the willingness of all the technicians to service my home as thoroughly as possible. Great service as always.


V
v
12/4/2019
I feel like every time I get serviced I get a worse experience. The first time was amazing. the guy was knowledgeable, helpful, nice. second time, he couldn’t answer any of my questions, very ignorant. now on the third service and he only does the outside when I pay for both, and need the inside done. he was condescending when my roommate mentioned that a termite guy just left, because we just bought this house and the owner before had a contract so we had a couple free services from them due to being prepaid by the previous owner. I had to call back and schedule another time for them to come do the inside which is very inconvenient because I have to make sure I’m home, again.


Sherry J
12/4/2019
Shawn Gruebele is always knowledgeable and makes sure he takes care of all my problems. He even came late so he wouldn't have to reschedule me. He deserves the $5 bonus, only I can't get into your options to give him a shout out. He has been my best technician I have had come to my house. Thank you Shawn.



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