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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
carlopinto8
12/10/2019
He was polite, and kindle person. He knows about his job and he can explain very well the task dued in my house.

brown7603jb
12/10/2019
I believe he did a good job. He also explained to me the product's potency against insects which reassured me he took pride in his work. Thanks for sending Cory!

geoffrey.ounda
12/10/2019
Great service. Your employee was very professional, courteous, knowledgeable, and patient.

C
colette
12/10/2019
Tyler is always very helpful and thorough! Thank you for doing a wonderful job.

rfoley323
12/10/2019
Great work. Very detailed and very helpful. I would recommend this technician going forward.

M
Michael T
12/10/2019
Sergio Garza did an excellent job overall. On time, thorough and personable.

J
Jerry
12/10/2019
Great service Very informative and professional I would like Mike to be my every time technician!!

paxmon23
12/10/2019
Thomas Cargill was Excellent. He's extremely knowledgeable and truly take pride in his work and solutions. Aptive should feel lucky to have him as a Service Technician! I also, left my feed-back rating on BBB.

D
Diane M
12/10/2019
I will repeat here what I just texted in earlier: ————— Just wanted to let you know what a professional young technician you have working for you. He came to the door when he arrived and introduced himself (Michael Anthony), explained what he'd be doing, and was basically very articulate, very pleasant, and represented Aptive in a most professional manner. I'm sure there are others in your organization who do the same, but this young gentleman really stood out in my experience as top-notch. Well done! And thanks for the service.

Cathy F
12/10/2019
Very professional and great customer service. Asked if we had any specific needs for application.

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