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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
burkhardt.kris
4/17/2020
I want to share a quick note of Thanks for the friendly and professional service which Mike provided today. Great Job Mike!!!

P
Peggy H
4/17/2020
Michael was very friendly and professional - he did a thorough job. He asked us if we had any particular needs or concerns. Thanks for the good service!

G
Gina R
4/17/2020
Sergio Garza went above and beyond the call of duty. He was very courteous, professional, and very thorough, explaining what he was doing and why. Thank you Sergio! I will call on you again at my next scheduled appointment! Gina Rollman

Donna L
4/17/2020
Looks like he did a great job removing the wasp nests I had noted!

Megan S
4/16/2020
Salvador was great, took care of everything we needed, perfect service.

richard.velasquez
4/16/2020
Great service. Received a courtesy call approximately 30 mins prior to arrival of the technician. Technician was courteous and professional in listening to my needs. Was prompt in completing work and let me know where and what he had treated. Excellent experience all from start to finish!

khop.448
4/16/2020
James Drewery was our technician and was very polite and professional. Knew what he was doing and gave us advise on how to maintain in between. James went above and beyond even with the Covid 19 virus when most people would hide from working...He didnt and sprayed everything I asked to to be done and went above and beyond.

Prentice G
4/16/2020
Very friendly. He called as he arrived and asked good questions to determine what are needs were in order to provide the most effective treatment.

Theresa C
4/16/2020
Vito called before he came, ETA given was right on time. Vito was knowledgeable on the product. He explained the problem areas that we need to focus on to decrease reoccurring pests. Friendly.

C
Chad
4/16/2020
Dustin did a great job for us today! He went above and beyond to come into our house and check/refill the trap.

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