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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

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A
Ally
4/24/2020
Usually been very happy with service but not today. He was a little abrupt w the cord as it hit my patio furniture and spent very little time spraying. Hopefully it did the job because I have small children and been seeing scorpions this week. From what I saw not much was sprayed on the yard.


rensinghrn
4/24/2020
Poor service-service technician did what he wanted to do and called the call as complete .i asked for the lanai to be done it was not and entered the service as complete.He did not go to the sides or back of the house .He asked irrelevant questions about how long have I lived at my house and that I had too many plants -the very reason I signed up for preventative treatment-i live in Davie bugs and insects are a given


Gwendolyn J
4/24/2020
Very professional and great service! He is very conscientious and respectful of eatable plants and trees in my yard. He remembers not to spray them. He is appreciated. 🌹


blazingfigueroa
4/24/2020
I was told the treatment guy would call 30 minutes prior to arriving yet he did not. His name is Louis. He just got done today, but not before I had to go behind him to check that all wasp nests were removed. They were not. He crushed them then on the ground and left it there. I was told early on by one other professional on their team that they are to carry them away with them. Then upon our conversation realized I had to show him ant beds he admittedly said he missed. Really!? I have to supervise you to do YOUR JOB correctly??!! And reminded him we pay too much money not to have the work done professionally as advertised when they sold us a contract!!. Unhappy customer here. I ...Read More


J
Joe H
4/24/2020
He did a thorough job around the house, professional, he couldn't come inside the house to spray due to Covid.


R
Rhonda S
4/24/2020
Jonathan Abbott was so professional and checked all the places in and around my yard that I was concerned about without question. He went above and beyond his job in my opinion, I was very pleased with his service.


Madelyn T
4/24/2020
Very on time and fast service and excellent manners done very professional.


J
Jgrant43
4/24/2020
Jeremy was very polite and helpful. I asked him about getting the yard treated for fleas and he said there was no charge. After he treated the house he did the front and back yard. Thank you for your excellent service.


Maria S
4/24/2020
Great professional, hard worker and very detail performance with very kind personality


L
Laura A
4/24/2020
He was great! Above and beyond, and very friendly, when I was a bit early-morning cranky, myself :-)



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