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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Peter T
5/1/2020
The technician was friendly and courteous, and addressed all our requests in the most proficient manner possible. Thank you!

Patricia S
5/1/2020
JASON M Was very polite and explained everything he did. Very informative. I was pleased with his performance.

Kevin R
5/1/2020
Armando Perez was very friendly and extremely informative about the service. Very pleased with overall service! Thanks!!

amycherella
5/1/2020
Jahliel Brown was our technician today. I talked with him as he was spraying outside and was very professional and polite. My dog was barking at him, and he was understanding. Thank you, Amy Cherella

jp.perfili
5/1/2020
Really appreciate the follow up and interior treatment! Thank you! We look forward to the next service.

Rosemarie J
5/1/2020
Ethan did a good job of protecting our home with spray, etc. He listened to my concerns about the new vole "residents" to make sure and address this issue. He was very polite and hard-working. Thank you for all of your staff's consistent, effective service! Rosemarie and Steve Johnson

siennamynx
5/1/2020
Courteous, professional, he seemed very thorough. I really appreciate the prompt service and would prefer to use this tech in the future.

Christina C
5/1/2020
Excellent customer service and communication. Jose Castillo takes obvious pride in his work.

S
Sal S
5/1/2020
Thank you for spraying today. After you applied the necessary products it rained heavily. Will this interfere or hinder the process. Please advise. Thank you.

R
Richard B
5/1/2020
We have been using APTIVE for almost a year. This service was BY FAR, the best we have had. Our tech ACTUALLY asked us if we had experienced any problems ans set about to address those issues in addition to the 'regular' points !! Thank you Alex for the personal manner by which you delivered your service today!!!!!

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$150 off Pest Control In Your Neighborhood

  • Focused on safety
  • Keep pests out of your home with interior and exterior treatments
  • Environmentally responsible products
  • Certified, professional specialists
  • Residential and commercial pest control 
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